Reading Time: 1 minuteThe Motor Industry wage schedules and guaranteed increases for the period 1 September 2018 to 31 August 2019, have been released.
Reading Time: 2 minutesSAMBRA Members have recently received an email from Lightstone Consumer with the link to the annual Insurer, OEM & Supplier Survey. Read on for practical tips on how to harness your extended team to effectively complete this survey.
Reading Time: 5 minutesAn important aspect of being a great leader is knowing when and how to create “psychological safety.”
Reading Time: 3 minutesWant to focus on better customer service? Making sure that your employees are happy is a great start!
Reading Time: 2 minutesUnhappy with the repairs done to your vehicle? There is recourse for inefficient servicing of vehicles, IF you have used the right service provider. That is why it’s important to use an accredited repairer!
Reading Time: 5 minutesIf you have been speaking to your customers in the same way for the past decade or two, you may want to revisit your strategies. Communication best practices, trends and and preferences evolve at a rapid pace, and it’s your responsibility to ensure that you effectively utilise the communication platforms available to you.