Code of Ethics

SAMBRA's members are bound by a code of ethics that pledge to:

  • perform high-quality repairs;
  • use only proven merchandise of high quality;
  • employ qualified personnel;
  • offer the customer a price estimate for work to be performed;
  • furnish an itemized invoice for services rendered;
  • promote good will between all parties concerned;
  • furnish warranties covering services completed;
  • obtain prior authorisation for all work done, in writing, or by other means satisfactory to the customer;
  • notify the customer if appointments or completion promises cannot be kept;
  • exercise reasonable care for the customer’s property while in our possession;
  • maintain a system for fair settlement of customer’s complaints;
  • uphold the high standards of our profession and always seek to correct any and all abuses within the motor body repair industry;
  • uphold the integrity of all members of the South African Motor Body Repair association;
  • always be in strict compliance with all related legislation, regulations and industry standards.