Motor body repairers were constantly challenged and accused of delivering sub standard repairs and not behaving ethically. The list of derogative accusations was just about endless.
It was decided that a mechanism specifically relating to quality must be instituted to secure the trust of the motorist in the repair work.
SAMBRA being a nationally recognized regulatory body of quality, standards, ethic's and training of the Motor Body Repair Industry, was and still is faced with the mammoth task to change the extremely poor image of the Motor Body Repair Industry.
Therefore after consultation with members with different infrastructures and from all sectors of the Repair Industry including Motor Manufacturers, Insurers, Finance Houses and the Department of Transport, it was decided to categorize the repair work in relation to equipment, expertise & infrastructure.
Put at its simplest, a standard is an agreed, repeatable way of doing something. It is a published document that contains a technical specification or other precise criteria designed to be used consistently as a rule, guideline, or definition. Standards help to make life simpler and to increase the reliability and the effectiveness of many goods and services we use. Standards are created by bringing together the experience and expertise of all interested parties.
Standards are designed for voluntary use and do not impose any regulations. However, laws and regulations may refer to certain standards and make compliance with them compulsory, hence the need for standards. With the new Consumer Protection Act in South Africa, the SAMBRA accreditation requirements are there to assist SAMBRA members in making sure that vehicles are repaired to the best standards, so as to satisfy consumers.
With the increasing demands by manufacturers and the Insurance Industry, we know that the SAMBRA accreditation assists in putting their minds at ease, that SAMBRA members will offer the best service to them and their customers.
The Way Forward
- Endorsement of Generic Accreditation Standard by Work Providers and Standards Bodies
- Formulate Standards Review Committee
- Create database of Accredited Repairers
- Enforce compliance through legislation and relevant departments
Need For Change
- Legislation – CPA/OHS/WASTE DISPOSAL/MIBCO Main Agreement
- Creation of a generic standard for the industry
- Cost Savings to Repairers - Audits
- Technological changes in new vehicles
- Changes in repair methods
- Changes in equipment
- Relevance and recognition
- Easy identification by consumer
- Recognition of excellence
- Value add to related industries
- Overall compliance – non discriminatory