This article was originally published on www.autoref.co.za
SAMBRA members recently won big at the TIH (Telesure Investment Holdings) Top Performer Awards. The Awards are split into four categories of repair operations, from repaired units of just five per month, up to the large categories with an average repair volume that exceeded 40 repairs per month.
With data collected by Lightstone, quality assurance records showed that quality of repairs and friendliness were contributing to a fuss-free and easy repair process for the TIH customer base.
Nick Jacobs, senior manager of supply management at TIH, welcomed the nominated repairers who had gone above and beyond their call of repair duty. These shops consistently provided exceptional service for their valued customers.
Auto Trust Body Repairs in Port Elizabeth won the Category D segment and took home R10 000 for their effort. SMG Tygervalley ARC won the Category C section and received R30 000 in prize money, with Golden Panelbeaters in the second position and Executive Panelbeaters in the third spot. Automagic Pietermaritzburg won first place in Category B and pocketed R50 000 for their hard work, followed by Car Style Panelbeaters with Automagic M5 in the third position.
To round off the awards, the Category A repair centres were presented with their certificates of achievement with Keith’s Panelshop taking third place and second place was awarded to Automagic in Parow, Cape Town. The grand prize of R100 000 went to Automagic Blue Route, who was recognised as the Telesure National Top Performing MBR in the repair sector.
Robyn Farrell, CEO of TIH Short-Term Insurance was at the event to congratulate the recipients and repair partners on their well-deserved achievements.
This recognition from TIH is part of their drive to keep customers happy with the repair experience and forms part of a customer-centric objective about doing things right, quickly and on time.
What the annual MBR Service Awards are about?
To determine the winners, regular telephonic customer satisfaction surveys are done. A performance scale is then used to calculate each partner’s scores on a quarterly basis. To select the winners, the scores are combined from each quarter. There are three different categories, each grouped according to the size and the average amount of repairs completed by a service partner over the course of a month:
Category A includes MBR’s who repair an average of 40 or more vehicles per month. Category B includes MBR’s who repair an average of 21 to 40 vehicles per month, and Category C includes MBR’s who repair an average of 5 to 20 vehicles per month.
Category D includes MBR’s who repair an average of 0 to 5 vehicles per month.
TIH are proud to have worked with the best partners in the industry and will continue to provide consistent excellent customer service to their customers.