2017/18 South African Motor Body Repairers’ Association (SAMBRA) Awards Breakfast
Date: Wednesday, 6 February 2019
Venue: Premier Hotel, OR Tambo, Johannesburg
The annual SAMBRA Awards honour top vehicle insurers and OEMs, as well as paint and equipment suppliers for their contribution to the sustainability of motor body repairers in South Africa.
SAMBRA, a proud association of the Retail Motor Industry Organisation (RMI), represents the majority of accredited motor body repairers in the country, and works in close collaboration with various industry influencers – including the insurance sector, OEMs, suppliers, the labour department and trade unions, as well as related SETAs – to maintain industry sustainability and development.
The annual survey is independently managed and audited, and targets SAMBRA members nationwide to rate insurers, OEMs, as well as paint and equipment suppliers on a number of factors including relationship satisfaction, quality of vehicle damage assessment and repairers’ interaction with claims staff, payment speed, customer service, green practices, training programmes, product support and more.
The outcome of the SAMBRA survey has become an important measure of success and progress in the insurance, OEM and supplier sectors.
The SAMBRA national executive committee strives hard to maintain and improve collaborative business partnerships between members on the ground, insurers, OEMs and suppliers in order to manage industry critical issues.
Through the awards we are able to build best practice models by assisting all parties to reevaluate and streamline their processes and procedures, and improve skill levels and regulatory compliance.
The 2017/18 Awards focus on building connections, embracing change and rewarding excellence.
WINNERS (2017/18 EVALUATION PERIOD)
- 1st Place – Best Insurer: Santam
- 2nd Place – Best Insurer: Old Mutual Insure
- 3rd Place – Best Insurer: Hollard Insure
- Best Payer: MiWay
- Most Efficient: OUTsurance
- Green Practices: Santam
- Service Excellence: Santam
- 1st Place – Best OEM: Toyota SA
- 2nd Place – Best OEM: Volkswagen
- 3rd Place – Best OEM: Audi
- Best Training Programme: Audi
- Communication Excellence: Toyota SA
Paint Supplier Category:
- Overall Service Excellence: RSB Autogroup for RM product.
- Best Training: RSB Autogroup
- Best Product Support: RSB Autogroup
Equipment Supplier Category:
- Overall Service Excellence: Gondolier
- Best Training: Bosch Automotive
- Best Product Support: Bosch Automotive
Old Mutual Insure is the oldest short-term insurer in South Africa, with a history that dates to 1831. On 5 June 2017, Old Mutual embarked on the next chapter of its journey – by rebranding from Mutual & Federal to Old Mutual Insure. It continues to partner with brokers to offer an extensive range of insurance products and solutions to fulfil personal, commercial and corporate needs.
Santam is South Africa’s leading general insurer. Listed on the Johannesburg Stock Exchange (JSE), the Santam group provides a diversified range of general insurance products and services in Southern Africa and internationally through a network of over 3 600 intermediaries and direct channels. Santam is committed to growing the SME landscape and creating an enabling environment.
Within the brand Glasurit, BASF sells a comprehensive portfolio of paint systems for vehicles and car refinish with the main focus on eco-efficient waterborne and high solid paints. Glasurit Automotive Refinish products are approved from most leading automotive OEM manufactures for refinish work due to the high colour competencies of the most renowned car brands.
The MerSETA is one of 21 Sector Education and Training Authorities (SETAs) established to promote skills development. The merSETA encompasses the manufacturing, engineering and related sectors. The industry sectors covered are the Metal & Engineering, Auto manufacturing, Motor Retail & Component Manufacturing, Tyre Manufacturing and Plastics Industries.
Hollard is South Africa’s largest privately owned insurance group, providing short-term, life and investment products to more than 6-million customers in 18 countries on four continents. Hollard’s business model is founded upon partnerships, underpinning its Better Futures business purpose: to enable more people to create and secure a better future.