SAMBRA ensures, through the application of thoroughly researched member accreditation criteria and constant CSI evaluation, that you can expect excellent service and repair quality when using a SAMBRA member’ services.

Consumer Guide

Your motor vehicle repair can be costly and motor vehicle accidents are seldom budgeted for. It’s therefore important, even if you are insured, to spend your money wisely by choosing a professional and reliable repair facility. Poor repair quality can have a very negative effect on the value of your vehicle.

SAMBRA members are located nationally, which means there will always be an accredited member near you.

 

Code of Ethics:  As SAMBRA members we pledge to:

  • Perform high-quality repairs
  • Use genuine parts or parts authorized by you or your Insurer
  • Employ qualified personnel
  • Repair effectively rather than replace parts wherever possible
  • Furnish an itemized invoice for services rendered
  • Furnish a comprehensive warranty on all work performed
  • Obtain prior written authorization for all work done, or by other means satisfactory to the customer or their chosen Insurer
  • Exercise all reasonable care of the customer’s property whilst in our possession
  • Communicate effectively with customers during the repair process
  • Ensure that all members comply with the sector regulations and industry standards

Understanding the SAMBRA Grading System

Unsure what the differences between ‘Structural’ and ‘Non-structural’ repairers are? Visit our Member Grading page to find out more and make the most informed decision possible when choosing a repairer.

MEMBER GRADING
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