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Auto Parts Sales
Minimum Entry Requirements?
- Grade 11
- Communication at NQF Level 3.
- Mathematical Literacy at NQF Level 3
Credits Count
Codes, Descriptions & Credits
259879 Describe the interaction with internal departments and external sales support structures - 4 credits
259898 Advise customers to optimise choice and benefits - 7 credits
259958 Processing of automotive orders and payments - 8 credits
259917 Identify customers and generate selling opportunities - 8 credits
259880 Maintain stock in the automotive sales retail industry - 8 credits
259877 Demonstrate automotive vehicle product knowledge - 4 credits
120344 Demonstrate knowledge and understanding of relevant current occupational health and safety legislation - 4 credits
119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts - 5 credits
TOTAL CREDITS = 48
Programme Layout
Skills Programme Orientation & Organisational Processes (259879)
• Skills Programme Orientation
• Business Objectives
• Functions and Roles within the Organisation
• Types of Business Processes
• Communication
• Teamwork
Business Communication (119462)
• The Communication Process
• Communication Channels, Flows and Networks
• Communication Barriers
• Types of Communication
• Communication Ethics
• Communication in the Workplace
Principles of Selling Skills (259917)
• You as a Parts Sales Person
• The Customer
• Personal Sales Plan
• Customer Contact
• Database Selling
Technical for Non-Technical (259898)
• Body Configurations
• Drive Configurations
• Windscreens
• Engine Technology
• Drivetrain Technology
• Wheels and Tyres
• Steering
• Suspension
• Brakes
• Batteries
• Oils
• Engine Cooling System
• Passive Safety
• Instrument Cluster
Parts Processes (259877 / 259958 / 259880)
• Introduction to Processes
• Objectives of a Parts Department
• Process Tools
• Inventory Management and Parts Ordering Process
• Parts Receiving and Stocking Processes
• Parts Sales Process and Procedures
• Physical Inventory
• Stock Take Procedure
• Security
Health and Safety (120344)
• Objectives and Overview of the Health and Safety Act
• Health and Safety Appointments
• Health and Safety Regulations
• Personal Safety Equipment
• Notices and Signs
• Ensuring Safety at the Workplace
Auto Service Advisor
Minimum Entry Requirements
• Grade 11
• Communication at NQF Level 3.
• Mathematical Literacy at NQF Level 3
Credits Count
Codes, Descriptions & Credits
259957 Make appointments and control flow of customer vehicles = 10 credits
259919 Process vehicle service or repair requests = 8 credits
259884 Control workflow in an automotive service environment = 3 credits
119676 Apply the skills of customer care in a specific work environment = 4 credits
242655 Demonstrate knowledge and application of ethical conduct in a business environment = 4 credits
119472 Accommodate audience and context needs in oral/signed communication = 5 credits
119457 Interpret and use information from texts = 5 credits
119467 Use language and communication in occupational learning programmes = 5 credits
259877 Demonstrate automotive vehicle product knowledge = 4 credits
259878 Handover a serviced vehicle = 4 credits
TOTAL CREDITS = 52
Programme Layout
Skills Programme Orientation & Business Ethics (242655)
• Skills Programme Orientation
• Introduction to Business Ethics
• Code of Conduct / Ethics
• Business Ethics in the Workplace
• Managing Business Ethics
• Personal Value Chain
Communication Skills (119472 / 119457 / 119467)
• The Communication Process
• Communication Channels, Flows and Networks
• Communication Barriers
• Types of Communication
• Communication Ethics
• Communication in the Workplace
Managing Customer Satisfaction (119676)
• The Customer
• Customer Expectations
• Satisfying the Customer
• Customer Loyalty
• Internal Customer Care
• Measuring Customer Satisfaction
• SWOT Analysis
• Effective Action Planning
Service Administration Processes Part 1 (259957 / 259919 / 259884 / 259878)
• Introduction to Service
• Service Appointments
• Taking Bookings and Diagnostic Visits
• Service Admin Planning
• Receiving the Customer
• Repair Order
• Workshop Control
• Workshop Clocking
• Customer Feedback
• Quality Control
• Costing, Invoicing, Vehicle and Document Preparation
• Vehicle Handover
• Warranty
• Post Admin and Follow-up
• Service Department Analysis
Service Administration Processes Part 2 (259957 / 259919 / 259884 / 259878)
Practical
• Appointment Planner
• Job Card Write-Up
• Repair Order Costing
• Invoicing
• Calculation of MU Values for Productive Staff
• Calculation of Available Hours
• Calculation of Clocked Hours
• Calculation of Sold Hours
• Calculation of Productivity
• Time and Efficiency Analysis
• Improvement Actions
Automotive Vehicle Product Knowledge (259877)
• Systems
