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CSRSza will be in KZN the week of 2nd to 6th June 2025. For members requiring the OHSE Compliance Assistance, the following slots are available: Read the Newsflash with full details below. View Newsflash Booking Form

CSRSza will be in Port Elizabeth the week of 16th to 20th June 2025. For members requiring the OHSE Compliance Assistance, the following slots are available: For full details, read the original alert below. Read Alert

The third round of wage negotiations took place on 21 and 22 May 2025. We are pleased to report that the engagements were constructive, and notable movement was made by the trade unions. To view the full newsflash, click below. View Newsflash

Due to the recent increase in requests for OHS certificates—likely prompted by the Santam RFI—CSRSZA, the RMI4OHS provider, has kindly extended a special, competitively priced inspection offer to our members. Read the full newsflash and find details to get the special offer in the link below. View Newsflash

IMPORTANT NOTICE FOR SAMBRA MEMBERS ON SANTAM’S PANEL Santam has issued a communication regarding an important change to their contractual approach with motor body repairers. As part of their continued efforts to align with the Competition Commission’s Guidelines for Competition in the South African Automotive Aftermarkets, they will be transitioning from evergreen contracts to fixed-term agreements. View Newsflash

The Vehicle Testing Association (VTA), a proud association of the Retail Motor Industry Organisation (RMI), strongly supports the need for stricter oversight and enforcement in the country’s roadworthy certification process. This follows a recent investigation by the Organisation Undoing Tax Abuse (OUTA), which uncovered widespread corruption at vehicle testing stations (VTSs), where fraudulent roadworthy certificates were issued without physical inspections. VTA Urges Stricter Oversight and Testing Standards VTA Chairperson, Ferose Oaten, acknowledges the validity of OUTA’s findings and confirms that similar issues have been observed in the Western Cape. “We have experienced instances where a vehicle is placed on the inspection pit, only for the driver to receive a call from the owner instructing them to stop the test because they have already obtained a certificate from another province.” Oaten stresses the importance of addressing this issue urgently. “Fraudulent certifications endanger lives and must be eradicated to ensure that only roadworthy vehicles are on our roads. As the VTA, we support OUTA’s call for further investigation and appeal to all statutory roadworthy testing agents to uphold the law and operate with integrity.” Julian Pillay, national director of VTA also highlights the disparity in testing frequency, noting that while buses are […]

The associations, SAMBRA and CRA, recently engaged with Santam regarding Santam’s proposed new parts markup structure, which seeks to cap parts markup earnings at a maximum of R 5000 on a part exceeding a net price of R 20 000. Under this model, a repairer with a negotiated 25% parts markup would only receive the full percentage up to this limit of R 20 000. To read the full newsflash, click on the link below. View Newsflash

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Measuring customer satisfaction is critical to your future business success. We have negotiated a special once-off offer to extend to all SAMBRA members that are not currently active on the Lightstone EchoMBR Customer Satisfaction programme. The offer for a limited time only:  Sign up to the EchoMBR programme by the 14th of December 2024 and get real time customer feedback for FREE until 28 Feb 2025. 3-months at no cost to you.  Benefits of the EchoMBR programme: Real-time reporting: LIVE dashboard for you to review daily.  Escalation and Recovery management: It allows you to address negative feedback and find an effective resolution.  Opportunity for growth: By having measurement data available you will be in a better position should you decide to apply for OEM or Insurer approvals. Click here to complete your details, click on send and the Lightstone team will be in touch. 

We are pleased to inform you that the SAMBRA NEC has successfully resolved the concernsregarding data collection by AutoMatrix (AutoMX) from our members. This resolution follows acomprehensive agreement reached on 9 December 2024, between RMI, AutoMatrix and theInformation Regulator. Background Previously, there were conflicting requirements from insurers and Original EquipmentManufacturers (OEMs) concerning data sharing: Read the full newsflash here.

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SAMBRA appoints new National Director.

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SAMBRA’s Alerts to Members on the 26th of June, the 10th, 19th and the 30th of July 2024, refers. SAMBRA leadership and RMI executive management met with SANTAM’s procurement team and executive management earlier today and we are pleased to report the following outcomes: To read the full Newsflash, click the link below.

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Our branding serves as a symbol of belonging and a commitment to upholding high standards, which are crucial for fostering strong business relationships with both our customers and suppliers. Our SAMBRA brand embodies more than just a name; it represents a promise to our customers, signifying trust, professionalism, and quality service. At the Retail Motor Industry Organisation (RMI) and SAMBRA our brand identity stands as our badge of honour, reflecting decades of excellence in the automotive industry. As we embark on our brand awareness campaign, it’s essential to understand the significance of displaying the RMI and our SAMBRA logos proudly in a manner consistent with our corporate identity manual. It’s a symbol of our commitment to top-class service and integrity, providing our customers with peace of mind and assurance. Did you know that the RMI has been a leading voice in the retail automotive aftermarket since 1908. Our proud 115-year heritage is encapsulated in our brand identity, reflecting our values of growth, collaboration, integrity, and excellence. Please support us in our branding drive. We will be promoting our brands to the consumer in June and we want to show one holistic brand that consumers can trust. Ultimately this will drive […]

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We would like to address a critical matter regarding delays in processing invoice payments by Santam, specifically attributed to integration issues within the Audatex system, impacting the AudaInvoice system. Santam has expressed a commitment to resolving this issue promptly and has requested an opportunity to conduct a comprehensive investigation, given the involvement of various stakeholders. To streamline communication and expedite resolutions, Santam emphasizes the importance of MBRs contacting Teboho Ntsane, Sourcing Specialist for MBR and HV Repairs, at teboho.ntsane@santam.co.za or T: +27 21 915 7325 as the primary point of reference for any issues experienced. This direct communication channel will enable Santam to address concerns proactively and promptly, avoiding further delays. Alternatively, you can contact your local SAMBRA Area Representative: Western Cape – Shaun Isaacs Email: shaun.isaacs@rmi.org.za Phone: 079 871 8339 Eastern Cape – Abie Kriek Email: abie.kriek@rmi.org.za Phone: 081 036 8954 KwaZulu-Natal – Kevin Abrahams Email: kevin.abrahams@rmi.org.za Phone: 072 437 0872 Free State – Abie Kriek Email: abie.kriek@rmi.org.za Phone: 081 036 8954 Gauteng – Khulukazi Marambana Email: khulukazi.marambana@rmi.org.zaPhone: 067 127 7153 Northern Regions: Nokuthuta Shabalala Email: nokuthutha.shabalala@rmi.org.za Phone: 078 905 6966 Your understanding and cooperation during this period are highly valued. Rest assured that Santam is diligently working to […]

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The following updated was issued by Automatrix and shared with SAMBRA Members. This letter serves to confirm the processes followed by Automatrix, and the various OEMs it is contracted to, in respect of applications for approval, as further set out hereunder: All applications for approval must be submitted via the Automatrix Applications portal. No manualsubmissions are accepted. The process includes the following 5 steps:a) full details of all terms and conditions, approval criteria, any additional requirements, costs etc.b) copy of the OEM Service Level Agreementc) self-audit process, including summary of rectification required, if applicabled) supporting document uploade) applications log with progress tracking Only those applications that complete each respective step, and pass the self-evaluation section can be submitted to OEMs via the Automatrix portal. Successful applications, together with copies of items 1-4 above, are automatically captured on to an applications log, and can be accessed by both OEMs and body shops in order to track progress, timelines, OEM queries etc. The above processes are completely automated, and do not require human intervention. This aims to ensure that any possible subjectivity or bias is eliminated from the process, and offers completetransparency throughout. In addition, the self-evaluation process assists applicants in avoiding […]

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Please be mindful that theft is increasing, and criminals are using various tactics to acquire their desired items. Toyota Menlyn issued a warning to all Motor Body Repairers, Roadworthy Stations, and Car Washes to be extra vigilant, as they have fallen victim to theft. Criminals contacted the suppliers, posing as representatives of the dealership. They have accurate information about the vehicles, leading the suppliers to release the vehicles to the criminals. Unfortunately, the criminals successfully drove off with two Toyota Quantum’s. Please ensure that all staff members are made aware of this incident and the security threat it poses. Instruct them to confirm and verify the identity of anyone coming to collect a vehicle. It is essential to make a photocopy of the ID or driver’s license of the person collecting the vehicle and use this information to cross-verify with the client, ensuring that the correct individual is indeed collecting the vehicle. This additional layer of identification verification can contribute to preventing unauthorised persons from taking possession of vehicles. View Newsflash

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 The letter from OMI regarding the abovementioned on 6 October 2023 refers.  SAMBRA received numerous enquiries in this regard. We have since written to OMI to clarify the position regarding ‘third parties’. On 18 October 2023, OMI confirmed that they have sought a legal opinion on the matter and will respond to our request in due course.  SAMBRA will inform its members once OMI’s response is received.  View Old Mutual Communication View Newsflash

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The RMI received reports of communication being circulated advising of a ‘national shutdown’ in certain parts of the Free State on 1 July 2023. The purpose of the shutdown is to address substance abuse, corruption, human trafficking, counterfeit products and loss of jobs for citizens, the removal of illegal immigrants, non-compliant foreign businesses and the increase in job skills, jobs and businesses. The affected areas are Thaba Nchu, Bloemfontein (Mangaung), Soutpan and Botshabelo in the Free State. According to the RMI’s sources, the planned protest action has not been approved by NEDLAC in terms of section 77 of the Labour Relations Act and is therefore deemed to be unprotected. The RMI will inform members of any developments in this regard. If you have any queries in this regard, please contact your local IR Specialist: IR Contacts – Retail Motor Industry Organisation (rmi.org.za).

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ABSA has scooped top honours and for the first time won the prestigious SA Motor Body Repairers’ Association (SAMBRA), Insurer of the Year award, followed closely with a silver award to both Bryte Insurance and OUTsurance in joint second place. Volkswagen Group South Africa received joint top honours for all-round best OEM followed by Ford Motor Company SA and in third place BMW MINI South Africa. Glasurit triumphed as best Paint Brand followed by Duxone and R-M. The award ceremony, which this year was once again jointly hosted by SAMBRA and Lightstone, took place in Johannesburg on 23 March at Radisson Blu Sandton honouring top vehicle insurers and OEMs, as well as automotive Refinishing brands, for excellence in service provision to SAMBRA members. The Gold award for Best Insurer went to ABSA. Pictured from left, Charles Canning National Chairman SAMBRA with Keneilo Moabelo from ABSA and Mark Groch, Head of Product at Lightstone Volkswagen Group South Africa scoops Gold in Best Business Practices, Best Training Programme, Communication Excellence and overall Best OEM. From left Charles Canning (SAMBRA), Annelize van Staden and Chrystal Christian (VW), Mark Groch (Lightstone) Glasurit scoops best paint brand in the Automotive Refinishing Brand. From Left  Charles […]

Please be advised that Momentum will be mailing a new service level agreement [SLA] next week to all SAMBRA members for their consideration. The process is quite a manual-intensive exercise so they expect the exercise to continue until the end of April 2023. We have been advised that all discussions and negotiations will be done with the individual member and not at the association level, as per their governance requirements. This means that you may not all receive the SLA on the same day or week. The SLA is made up of three parts, including the main agreement, operational requirements, and rates & fees. The SLA template will be the same for all recipients. You must not sign the emailed document. Only once there is mutual agreement on the terms, an electronic version will be sent out for your signature via DocuSign. The person authorised to sign the SLA will receive a One-Time-Pin on their cell phone, allowing them to access and sign the document. If you have any comments, you can mail miclaimsprocurement@momentum.co.za.

Kindly be informed that our offices have received notice advising that SAFTU will proceed with protest action commencing on the 20th day of March 2023 at 00h05am and ending on the 21st day of March 2023 at 07h00am. All provinces across the country and all major cities may experience protest action in support of SAFTU’s concerns over the socio-economic challenges affecting workers and the working class in general. All procedural requirements have been met therefore the protest action has been approved by NEDLAC, and as such, is regarded as being protected in terms of the Labour Relations Act. Accordingly, employees who decide to participate in the protest will be protected by the statutory rules regarding protected strike action, and consequently may not be disciplined for participating. Members are reminded that the ‘no-work-no-pay’ principle shall apply during this period. Furthermore, this principle will apply in instances where members receive notification from their employees informing them that they are unable to report for duty on the day due to the unrest or due to them receiving threats or being intimidated. The common law principle of supervening impossibility of performance is invoked and members are absolved of their obligation to remunerate such employees […]

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Having shown incredible resilience, drive and grit over the past year, SAMBRA will be renewing its efforts in 2023 to drive a safer, more equitable and transparent motor body repair sector. VSD publication SAMBRA will continue to work tirelessly on the demand for publication and implementation of the VIN numbers of all written off vehicles in a write-off register available to any member of the public wishing to research the purchase of a used vehicle. Over the last four years we have applied substantial resources to ensure that members of the public, used car dealers, banks and others involved in the purchase and sale of used vehicles can protect themselves against the purchase of a previously written off vehicle. SAMBRA will continue to work tirelessly on the demand for publication and implementation of the VIN numbers of all written off vehicles in a write-off register available to any member of the public wishing to research the purchase of a used vehicle. Over the last four years we have applied substantial resources to ensure that members of the public, used car dealers, banks and others involved in the purchase and sale of used vehicles can protect themselves against the purchase of […]

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Several members have queried their legal rights when it comes to abandoned vehicle and associated storage costs. SAMBRA consulted with our legal experts to provide members with the following direction:

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On 12 July 2022, the parties to the Motor Industry Bargaining Council (MIBCO) had a council dispute meeting, after NUMSA declared a formal dispute earlier in July. Despite the RMI’s request that the dispute should be resolved through bilateral engagements between the parties as earlier suggested by NUMSA, they elected that the matter be referred for mediation, which is now set for 2 and 3 August 2022. Further engagement steps will naturally follow once the mediation process commences and we will as always keep our members informed as the matter progresses. If you have any queries in this regard, contact your regional IR Specialist.

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The best practices for marketing a business post-POPI are still being defined. An article published by BusinessLive.co.za called The Popi Act and its impact on marketing a small business gives some insight into how businesses should proceed with direct marketing while ensuring they do not contravene The POPI Act. How to Market A Business following POPI Guidelines Request explicit consent to send direct electronic marketing using a button to ‘Opt-In to email marketing’. A social media follower of your business page does not qualify as someone you can contact via email. The use of Cookies, small text files which collect data about your users, are slowly being phased out. Until then, ensure your website asks visitors to accept the use of cookies when they land on your page. Ensure your website explains in detail how you collect, store, use and destroy the personal information collected by cookies on your website. Again, users need to accept these terms. Keep up-to-date with The Information Regulators guidance notes for understanding the provisions of the Popi Act, which are updated occasionally. Find them here. If you don’t require the personal information of a customer to perform a service or help them with an enquiry, and […]

In response to the protest actions in KZN and Gauteng, SASRIA has contacted and assured the RMI that they are well capitalised and have adequate reinsurance programmes. SAMBRA members can log in to view the RMI Newsflash with full details.

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Details of the update to DoEL Workplace Directives.

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The South African Government has published details of the COVID-19 Vaccine Rollout. Details are included in this RMI Newsflash. Details about elderly vaccine registration

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The Cape Town fires have ravaged parts of Table Mountain National Park and destroyed heritage sites and priceless books. If your business would like to help but are unsure what to do, here are some options. Gift of the Givers – Providing meals to around 4000 students who have been evacuated from UCT residences – donate here Cape of Good Hope SPCA – Assisting injured animals inhabiting the national park and surrounding area – donate here UCT – Assisting the students evacuated from campuses – donate here and reference UCT Fires Volunteer Wildfire Services – Helping to fight the fires and are in need of supplies. Specifically, they need help with water, energy drinks, snack bars and eye drops for firefighters. Cash donations also welcome – donate here *Donations to VWS can also be dropped off at the Roeland Street Fire Station in Cape Town.

Log in to view details about the Protection of Personal Information (POPI) Act, which takes effect on the 1st of July 2021.

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With the payment of the first COVID-19 Temporary Employee / Employer Relief Scheme (TERS) benefits, various misunderstandings have arisen that have subsequently been resolved. SAMBRA strongly recommends that your company becomes acquainted with the various amendments to the initial directive, and some of the important changes which have been added. View SAMBRA Members Newsflash

Are you wondering what business activity will be permitted from 1st May? Can panel beaters and motor body repairers’ reopen? Read the below Newsflash published by Richard Green, SAMBRA National Director, for some assistance on the matter.  Dear SAMBRA Member The government recently announced that our country will move to Level 4 on the 1st of May.  Various reference documents have been circulated, the two most applicable in my mind are attached, to guide us on what is permitted in terms of business activity. This is a question which is top of mind for each and every SAMBRA member. Document 1 -titled “Permitted Goods and Services” quite clearly allows, under level 4 clause L3, “Emergency repairs for all persons”. View Document Document 2 is a simple user-friendly indicator detailing which business categories are allowed to operate at a reduced level and those that are still in Lockdown. View Document   SAMBRA’s advice to you is as follows: If you have not already done so, obtain your CIPC certificate as an essential service provider. When doing so limit the staff compliment to no more than 50%. Once you have the document, send it to your Insurer business partners, and in the case of […]

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Dear valued member HOW TO DEAL WITH TAX OF TERS BENEFITS We have received numerous queries with regards to the tax implications of TERS benefits and are aware of the uncertainty relating thereto. We hope this short newsflash will provide the necessary clarity. It is important to note that the employee is the beneficiary of a TERS claim. The employer merely administers the claims process and payment on behalf of the Unemployment Insurance Fund (UIF). A TERS payment from the employer to the employee does not, therefore, constitute remuneration and is subsequently exempt from income tax. Employers should not reflect TERS payments on payslips or withhold any monies for pay-as-you-earn (PAYE). Employers should also not include TERS payments for PAYE reporting purposes to SARS. TERS payments should similarly not be taken into account when calculating other benefits such as Provident Fund contributions. In summary please ensure you communicate TERS payments separately to employees and do not include these on employee payslips.

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The Department of Cooperative Governance and Traditional Affairs anticipates that employees will lose income over this period. Employers are encouraged to continue to pay employees, but where this is not economically possible; they have created a special benefit under the Unemployment Insurance Fund as per the Directive COVID-19 Temporary Employee / Employer Relief Scheme. The RMI update us on the C19TER Scheme

Dear SAMBRA Member, We are aware that there have been many, many communications that have been sent to you on numerous topics relating to your business and the MBR industry specifically and that you may be somewhat ‘shell shocked’ right now. We wish to assure you that we are fully aware of the stress the current circumstances have placed you and your business in and that you may contact any one of the SAMBRA team members during this difficult and sometimes confusing time. The entire SAMBRA team is at your disposal to answer questions and where we are unable to answer immediately we will do the necessary research and provide you with an answer as soon as possible. We are also aware that many of you are struggling to receive prompt responses from government departments tasked with assisting you in the application processes – we are working with the RMI to ensure these departments are made aware of the delays and naturally remaining in contact with the relevant people to ensure these delays are resolved. Please make contact with any of the SAMBRA team when you require assistance. SAMBRA TEAM  https://sambra.biz/team/ Randall Langenhoven (Western Cape / Eastern Cape) Tel. 082 […]

Dear SAMBRA Members, In preparation for Thursday midnight closure: NB – PLEASE MONITOR YOUR EMAIL INBOX DURING THIS PERIOD AND DON’T FORGET THE FOLLOWING Prepare to open up on the 17th of April with a pipeline of work by ensuring you and key administrative staff are on-line at home and can receive and respond to request for digital assessments. Ensure you can contact and respond to your Insurer business partners and clients. The Small business development department’s assistance program is open to ALL small, medium and micro enterprises – the rumour that your business needs to be 51% black-owned is fake news. Go to sambra.biz to find the procedures to claim. Implement some form of pest control in your workshop/admin buildings to prevent rodents etc. moving in & creating havoc by chewing interior trim, wiring harness, computer networking cable etc. resulting in unnecessary risk & expenses Ensure that ALL insurance policies are paid up Ensure A/C, kettles, heaters, geysers, non-essential computers are switch off Ensure water supply is closed off Ensure Fire Hydrant supply is open Ensure your flammable store is secure and the required ventilation is operational Ensure fuel lines to oven burners are switched off Fuel tank breather units are operational Kind […]

The South African Motor Body Repairers’ Association (SAMBRA) has put in an urgent appeal to the insurance sector, through SAIA, to consider alternate payment and fee arrangements for at least the next 30 days. It is critical for the sustainability of the sector that our members are paid immediately on submission of invoice and that the insurers consider foregoing all settlement discounts for at least the next 30 days. We are critically aware of the crisis that faces the country and the impending damage to small business appears inevitable. If SAIA can encourage the insurance industry to pay MBR members immediately, irrespective of current SLA conditions, and do away with all invoice discount deductions, we will be in a much stronger position to ensure the sustainability of our members who are all predominantly small to medium-sized businesses. We would also like to reassure our members that through RMI, we are also investigating all the various interventions which are being made available by Government and industry to lessen the financial burden on business and help cushion business from these economic difficulties. Please ensure you are reading all of the COVID-19 communication which is being distributed by RMI in this regard. We […]

Yesterday the State President of the Republic of South Africa announced a 21-day national lockdown with effect from 00:00 on 26 March 2020. A number of measures were announced in aid of mitigating the impact that this lockdown will have on the economy, both in respect of business sustainability, as well as employees’ financial security. Here’s what you need to know. Lockdown 26th March Information Reprieve for business – UIF Fund What Constitutes A Valid Claim  

Dear SAMBRA Member, Whilst the RMI and SAMBRA are working hard behind the scenes to ensure you have accurate information upon which you can base your decisions during this very difficult time, SAMBRA urges you to finalize all administration pertaining to vehicles in the repair process that you believe will be released prior to Thursday midnight. Once you have finalised the administration submit your invoice and request immediate payment from Insurers with whom you have an SLA. Any Insurer that you do not have an SLA with we recommend that you exercise your right of lien and receive payment prior to releasing the vehicle. Please communicate with all clients who have vehicles in the repair process and ensure that you provide them with the most accurate estimate of delivery time or if the vehicle will need to stand over for any reason whatsoever – in all cases please ensure the Insurer concerned is notified. Please communicate with SAMBRA at any time should you require advice or assistance and we will be sending you a number of communications on various issues facing our industry over the next 48 hours. Kind Regards Richard

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SAMBRA members, login to the Members Portal to read the SAMBRA/RMI newsflash relating to The Covid-19 Crisis and how the RMI and SAMBRA are guiding members and staff at this time. Read the newsflash here.

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On Thursday 5 March, it was confirmed that the first suspected case of COVID-19 in South Africa tested positive. The RMI has released a guide on how to get your workplace ready for COVID-19.  The aim is to ensure that you are appropriately informed and prepared. The RMI and SAMBRA are committed to keeping you up to date with developments. View the document for further details or contact your regional representative with questions or comments. View Document

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