The South African Motor Body Repairers’ Association

At the end of 2019, Richard Green, national director of SAMBRA, was lobbying hard for the inclusion of qualifying accredited MBR businesses onto OEM approval programmes as well as insurer supplier listings. Fast forward two years and that situation has dramatically improved. With all but one of the larger OEMs having opened up their panels to accredited motor body repairers. Green says this is finally providing a much fairer, unrestricted and competitive business environment in the MBR sector. Not only helping to grow small businesses but also stimulating much-needed employment in the sector. SAMBRA meets car manufacturers In late 2019, SAMBRA executives first met with the majority of South African-based vehicle manufacturers and importers (OEM) to discuss and debate the subject and the best way forward. “One of SAMBRA’s key strategic objectives at the time was to ensure within the quickest possible time frame that OEMs opened their approval programs to any SAMBRA member who was willing to invest in their business and was in a position to meet the OEMs application criteria,” he explains. Prior to that meeting, with the exclusion of VWSA, which has always had an open programme, there were many OEMs that still had a policy […]

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With all the delicious food you are probably planning to enjoy this holiday period, you might also be thinking of ways to burn some holiday calories. If you turn to washing your car as a means of using up some energy, remember these tips before pulling on those rubber gloves! Maintaining a new-car finish is easily achieved by frequent washing, just remember, that the way you clean, is as important as the products that you use. #1 How To Choose A Car Cleaning Product & Application Use a dedicated carwash product that is milder and specifically designed for use on automotive paint.Before applying the soap, rinse all surfaces thoroughly with water to remove loose dirt and debris that could cause scratching. Apply the soap suds with a large, soft natural sponge or a lamb’s-wool mitt. For more stubborn deposits like grease and road tar, you may need a slightly stronger product but still, ensure you are using a non-abrasive cloth. Wash one section at a time and wash and rinse each section before moving on to the next. Bonus Tip – Remember to work the solution into a lather to provide plenty of lubrication. #2 Wheels & Tyres Use a […]

SAMBRA is calling for access to a second-hand vehicle ‘Write-Off Register’ from the vehicle insurance industry. Do you think that crashed-vehicle histories should be released to second-hand car consumers? We do! Visit the SAMBRA – SA’s Used Car Write-Off Register Group page >> and join this important conversation. Share your views and experiences surrounding South Africa’s secondhand vehicle trade transparency.  The topic has been picked up by consumers, the media and industry professionals around the country. Read the Business Day story in relation to this topic. Read Full Article >> Featured Image by Business Day.

Insurers drag their feet on letting consumers know whether they’re buying previously crashed cars The SA Motor Body Repairers’ Association (Sambra) has stepped up its efforts to help prevent consumers from buying potentially dangerous cars that were previously involved in crashes. After pressure from Sambra for a number of years, the SA Insurance Association (Saia) earlier this year agreed in principle to publish the VIN numbers of all previously insured written-off vehicles on an open website. This so-called Vehicle Salvage Database (VSD) would allow consumers to know if the vehicle they are considering has been in a serious collision. Used-car buyers are not privy to the information like they used to be, and Sambra’s lobbying was prompted by horrific reports of poorly-repaired vehicles being sold to unsuspecting consumers. Saia has subsequently said considerable work is still required to understand and mitigate risks before the database can go live. After its quarterly meeting in March the Saia board said its VSD Task Force still needed to investigate several issues to ensure all risks have been considered and evaluated before the database is made public. Saia CEO Viviene Pearson said the association will engage with affected stakeholders and provide updates on progress, […]

Richard Green, National Director of SAMBRA unpacks the Organisations call on Government to be a more open market to accommodate consumers are who are not insured.

Many of us would battle if we were to spend a day experiencing the world through the eyes of someone who relies on a wheelchair for mobility. Our minds would be opened to just how challenging daily routines can be, let alone the prospect of finding employment. But one sector where people living with a disability are thriving is the motoring industry, specifically the motor body repair sector. Jacques Viljoen, National Director of SAMBRA, a proud association of the RMI (Retail Motor Industry Association), says disability is not an insurmountable obstacle in this sector. “There are many different opportunities available and in fact, there are exceptional people living with disabilities steering themselves up the career ladder in the motor industry – and inspiring others to do the same.” Meet Luvo Londa “Luvo Londa, the owner of a motor body repair business on the East Rand, and a proud SAMBRA member, is proof of this,” Viljoen says. Luvo was only 19 when he was involved in a car accident with his family during a trip to Johannesburg from the Eastern Cape. He suffered a spinal cord injury that rendered him a quadriplegic. “This has in no way deterred Luvo, who has […]

For some time now the South African Motor Body Repairers’ Association (SAMBRA), whose members are responsible for repairing over 80% of all insured repair claims in the country, has been advocating for insurer panels to open up as per the Guidelines to Competition in the South African Automotive Aftermarket (“the Guidelines”). For Competition Commission news and updates, keep checking the SAMBRA homepage. The Need for Transparency Is Being Overlooked While it appears that consensus is being made at the industry level an unexpected gremlin in the insurance chain is now surfacing. Taking the form of the vast network of insurance intermediaries. Richard Green, the national director of SAMBRA has said, ‘It seems that certain intermediaries are not conforming to the overriding Insurer SLA’s agreed.” “It really is time to stop playing games and open the market to any and all qualifying service providers in the Motor Body Repair Industry.” In spite of the very clear recommendation and instruction to ‘increase transparency and facilitate consumer choice on the service, maintenance and repairs of Motor Vehicles’, Green says certain brokers within the insurance intermediary ‘system’ still manage to restrict the distribution of work by having their own limited panels. Some Intermediary Insurers […]

Ashley Roos, from Women Torque takes us through Basic Quality Control at an auto body repairer, or panel beater. The Quality Control stage happens after all repairs have been completed. This process, undertaken by the quality control manager involves checks of the vehicle to determine whether the vehicle and the completed works meet all the standard requirements of AA and SAMBRA. Find out what the basic quality control inspection process includes and what happens if the vehicle does not pass this inspection. Read the full article. Read Article More about the auto body repair processes   To understand the Panel Shop Processes in more detail and what to do if you’ve been in an accident, check out these two articles: sambra.biz/panel-shop-processes-a-step-by-step-guide sambra.biz/what-to-do-when-your-car-is-written-off-after-a-crash  

With unemployment levels at all time highs, there are still plenty of opportunities for people with a technical qualification and a positive attitude and an eagerness to use their opportunity, and their skill set and discipline. This is particularly true in the motoring sector. As South Africa celebrates National Disability Rights Awareness Month annually between 3 November and 3 December, the important thing to remember is that disability is definitely not an obstacle in the sector. “There may be a perception that the motor industry requires mostly able-bodied people because of the manual labour required, however, there are exceptional people living with disabilities steering themselves up the career ladder, and inspiring others to do the same,” says Louis van Huyssteen, Training Director at the Retail Motoring Industry Organisation (RMI). Many of these can be found in RMI member workshops throughout the country. Overcoming Adversity, a shining example An example of this triumph over adversity is Kyle Louw, a paraplegic in Bloemfontein. Kyle is a daily reminder that there are incredible opportunities for people living with disabilities to work in the motor industry as mechanics, salespeople, fitters and business owners, or whatever career path they might choose. “Kyle, who lost the […]

Second-hand car buyers are being misled into thinking that they are looking at a car with low mileage. Scammers are using equipment, bought online, to rewind vehicle odometers. With unfortunate buyers discovering issues with their pre-owned car too late down the road. An article published by Wheels24 discusses the potential pitfalls for consumers of a low mileage car scam and what they could do to avoid falling prey to this activity. Find more helpful Consumer Education articles, here.

Lee de Sousa is back from Motus Technical Academy to talk to us about apprenticeships, trade qualification testing and why a career in the automotive industry is a great choice! A technical trainer of twenty-two years, Lee de Sousa started his career as an apprentice at Lindsay Saker. From there, Lee worked for the likes of Audi and Audi & VW when they were one entity. When the two brands were separated, Lee enjoyed various roles within Audi. From being a Motor Mechanic, Foreman, Service Advisor and then a service manager. Eventually, an opportunity within the training division came up where Lee says he discovered his passion. In Part 2, we are talking more about the Learner experience. Check out Part 1 of this conversation, here. Firstly, can you remind us which trades are offered at the Motus Technical Academy? We offer seven trades and do trade testing on all of them. They are; Automotive body repair Automotive spray painter Diesel mechanic Motor mechanic Automotive electrician Motorcycle and Scooter mechanic VDQ( vehicle damage quantifier ) How many students do you currently have? In automotive body repair there are 89 [students], and in spray painting, 104 (of which, around 20 to […]

The recent looting in parts of the country, as well as strike action and protesting in others, have left many business owners and employees unable to open businesses or get to work and uncertain as to their rights and responsibilities during riots and looting. If you are unsure what the law says in cases such as these where your business or ability to get to work is disrupted, this Business Tech article lays out worker and employee rights during riots and looting and where the law stands. Find more articles like this one by logging into the Members Portal, here.  

The Meet The Team series returns. This month, we introduce you to Giselle, PA to our National Director, Jacques Viljoen and the heartbeat of the SAMBRA Team. Find out what inspires her daily and why she is passionate about working in motor body repair. Hi Giselle! We are so thrilled to speak to you! Let’s start off with you telling us a little about yourself, and what led to you working in the motor body repair industry? I obtained an executive secretarial certificate after I matriculated, and have been working as a secretary in a variety of fields since. I first started out in the automotive industry working as the technical secretary for the technical director at Willard/SABAT Batteries before applying for the personal assistant position at RMI/MIWA. I am privileged to have worked with three associations within RMI namely: Motor Industry Workshop Association (MIWA), South African Petroleum Retailers Association (SAPRA) and now the South African Motor Body Repairers Association (SAMBRA). Who or what inspires you, and why? My mother was my greatest inspiration. She faced a lot of adversity in her life, and worked extremely hard to provide for us, but I rarely saw her complain about her fate. […]

SAMBRA, the South African Motor Body Repairers’ Association is a professional association of  the Retail Motor Industry Organisation (RMI). Accredited members repair over 80% of all insured motor vehicle accident repair claims in South Africa.The variety of manufacturer approvals that many of our members have attained is proof of the superior standards that we uphold in the motor body repair  industry. As an association, we take pride in the quality workmanship that is being offered by our members.So, why else should you consider joining SAMBRA as a member? Here are four more reasons: 1. Exclusive Business Tools Downloads, industry documents and more are available for SAMBRA accredited members. Gain access to valuable industry information, and the support of an area manager should you ever have industry-related questions. Each member has their own dedicated Business Listing page on the SAMBRA website, which can be managed from the exclusive Members Portal. Each listing can be personalised. Members can add photographs and information and share their listing on social media platforms, to help promote their business. A new addition to the SAMBRA Member Tool Box, is the soon to be launched SAMBRA Connect App. This app will be invaluable to members in helping them […]

Are you concerned about the lack of information on the status of second-hand cars for sale in the South African market? SAMBRA share your feeling and is calling for a publicly available write-off register. Legal and cost implications are only two of the most talked-about issues relating to the purchasing of a second-hand vehicle which may have been written-off. But what about the safety of motorists, the growing list of unroadworthy and previously stolen vehicles? More about vehicle safety features>> Join the SAMBRA mission to make SA’s Write-off Register public. If you are looking for transparency regarding second-hand cars on the market, we would like to hear from you. Join the Facebook group and make a difference. Join Group>> Auto Report original article – Read Article>>

The South African Motor Body Repairer’s Association (SAMBRA) will ramp up its efforts to have the details of previously written-off vehicles published for public consumption. This information is currently contained in a so-called Vehicle Salvage Database (VSD), which is used as a reference source by the South African Insurance Association (SAIA) and the Insurance Crime Board (108), amongst others. SAMBRA has taken SAIA and others to task about the publication of the V80 database for the past four and a half years and it eventually agreed to do so at the start of this year (2022). “We took on this task as a strategic project after it became clear that the publication of the VSD was in the public interest,” says Richard Green, National Director of SAMBRA. “Keep in mind that this issue has been ongoing for the last ten to fifteen years. We took it on because we can take the moral high ground without fear of reprisal and pursue it as a matter of public interest. Following the agreement earlier this year, SAMBRA, SAIA and other organisations such as the Road Traffic Management Corporation (RTMC) formed a task team to work towards the publication of the V80 database. […]

Finding an accredited motor body repairer has never been easier. Use our map to find an approved panel beater, refinish, alignment or valet specialist near you. In under 15 seconds, you should be able to find a list of accredited panel beaters near you. Remember to allow sambra.biz to access your location during your search. What can you search for? Location. Choose the province you are in and set a kilometre radius around your current location to find a repairer nearest to you Car Make or Manufacturer. In the ‘Category’ field, choose either the name of the Car Manufacturer eg. VW, Audi, BMW, Mazda etc. or select the type of repair you need ie. Non-Structural or Structural. Not sure what type of repair you need, view our guide here Specific Keywords. If you know the name of the repairer, but just need contact or location details, enter the repairers’ name in the keyword field

Richard Green, National Director of SAMBRA talks to Thabiso TT Tema from Power 98.7 about incidents where buyers are unknowingly purchasing very poorly repaired, previously written-off vehicles, seen as uneconomical to repair by insurers. They discuss the risks involved for second-hand car buyers, such as serious accidents and the way forward through the creation of and access to the general public of the Vehicle Salvage Database (VSD).

Used-car buyers will soon be able to check if a vehicle has been written off.  Richard Green Talks to Thabiso TT Tema on Power Breakfast.

Have you ever wondered what the point of a third-party car insurance cover policy would be? Yes? Then read on! Third party car insurance cover may sound like just another expense, but could you afford the cost of not having it? iol.co.za describe it as ‘…insurance (that) protects you against claims for any losses or damages sustained by another party in an accident that you’re involved in.’ Third party liability insurance is often included in ‘comprehensive’ car insurance policies. However can also be offered as a stand alone product. This is useful for vehicle owners who; with owners of paid-off, low-value, older cars, and with people who can’t afford comprehensive insurance So, why take out this kind of insurance policy? Great question! When asked this by IOL, client experience partner, Wynand van Vuuren from King Price pointed out that the value of the average liability claim was around R23,000. a little cover is still way better than noneWynand van Vuuren, King Price So maybe, the question should be, can you afford NOT to take this insurance cover option? Read on… Comprehensive car insurance will often include third-party liability insurance, although it’s advisable to ask your car insurer, to be sure. […]

Ford has announced a huge change in aftermarket sales guidelines in South Africa. Business Tech reported on the changes to the vehicle manufacturers’ service plans that are set to align with the country’s new automotive aftermarket guidelines. The result is an opening up of opportunities for Independent Service Providers (ISP) and allowing consumers the benefit of choice when their car needs to be repaired. Changes taking effect 1st November 2021 From 1st November 2021, Ford’s service plans, previously included as standard on new car sales, would be separated from the vehicle’s purchase price and offered separately to buyers. This result is welcomed after almost a decade of complaints submitted to the Competition Commission. Various industry players and Independent Service Providers have been citing ‘exclusionary conduct at all levels of the automotive aftermarket supply chain’. And finally, change has come. We have been working to implement the systems and processes necessary to unbundle the Ford Protect service plans,” Neale Hill, president of the Ford Motor Company Africa   Ford Customers to Pay Attention to Guidelines While this change in Ford’s sales plan is a positive result, the car giant encourages its customers to understand the guidelines of this rule change. For […]

In the midst of the global pandemic, a supply-chain issue has arisen across various industries. The motor industry is no exception, where it is experiencing a significant shortage of semiconductors and microchips for new cars, and for car parts in general. These shortages have meant that new car sales are reported to have dropped, while a sharp rise in the demand for second-hand vehicles has been seen. Buyers are forgoing long waiting lists for new cars and choosing to buy used cars instead. Old Mutual Insure’s spokesperson, Lizo Mnguni told Business Tech that it was particularly cars made in 2019 and 2020 that had seen an increase in demand. The higher demand has not excluded the 2019 – 2020 second-hand cars from the global supply chain issues. Second-hand parts for these cars are also difficult to source and more expensive than before. To read the full Business Tech article, go to https://businesstech.co.za/news/motoring/539072/used-car-prices-in-south-africa-are-soaring-and-its-impacting-your-insurance/ Insurance Premiums Soar As Second-Hand Car Prices Go Up Hard-to-find second-hand car parts, coupled with increased demand for these models, could mean another higher price paid by consumers, their insurance premium rates at renewal. Business Tech spoke to Lizo Mnguni, spokesperson for Old Mutual Insure, who said that […]

Uvashen Bramiah takes over from Richard Green as National Director of the South African Motor Body Repairers Association (SAMBRA), effective 1 July 2022. SAMBRA is a proud association of the Retail Motor Industry Organisation (RMI). Bramiah, who hails from Kwazulu-Natal, is currently a SAMBRA Association Representative overseeing 662 members in the Gauteng-Highveld, Mpumalanga, Northwest and KZN provinces. He has extensive experience in the sector having first joined the automotive industry in 1999. Having worked his way up through the ranks to eventually becoming self-employed, Bramiah’s career came full circle in 2018 when he joined the Retail Motor Industry Organisation. Career Highlights Started in the industry as a qualified spray painter. He later became the workshop manager at a small family-owned business, before being recruited by a large car rental company to manage the company’s in-house MBR shop. Soon after he opened a small MBR business which later amalgamated with TCTS to create a bigger business venture, TCTS Autobody. Bramiah oversaw operations and business strategy. In 2018 he joined RMI as an Associational Representative. Transformation is high on Bramiah’ s agenda as well as encouraging Industry stakeholders to participate in collaborative negotiations, to strengthen the relationship between themselves and SAMBRA. “I […]

A technical trainer of twenty-two years, Lee de Sousa started his career as an apprentice at Lindsay Saker. From there, Lee worked for the likes of Audi and Audi & VW when they were one entity. When the two brands were separated, Lee enjoyed various roles within Audi. From being a Motor Mechanic, Foreman, Service Advisor and then a service manager. Eventually, an opportunity within the training division came up where Lee says he discovered his passion. Today, Lee is the academy manager at Motus Technical Academy in Wadeville where four motor vehicle repair trades are offered; Diesel mechanic, Auto electrical, Automotive Body Repair and Spray painting. To start off, what testing does Motus Technical Academy offer? Motus Technical Academy has their accredited trade test (TTC) and they test internal learners, as well as external ones, for Diesel mechanic, Motor mechanic, Motorcycle and Scooter mechanic, Auto-electrical, Automotive Body Repair and Spray Painting. They extend their services to include ARPL (Artisan Recognition of Prior Learning), Learnerships, Skills Program, Short courses and Technical for non-technical. Where can course applicants complete their training with Motus? Motus Technical Academy has four training centres; Wadeville – Diesel Mechanic, Auto electrical, Spray Painting Automotive Body Repair […]

Have you been told your accident damaged vehicle needs non-structural or structural repairs? Confused by the difference between the two? The SAMBRA team are here to help unravel these terms and help you to understand the repair process.

The chances are many of us will be involved in some type of accident or bumper bashing at some stage of our motoring life and may need to take our car in for repairs. What happens however if you don’t collect your vehicle after it has been repaired because you cannot afford the repairs or perhaps even the insurance excess? Equally what are your rights if your insurer does not pay for accident repairs to your vehicle. We have all seen recent reports of insurers going into liquidation – so where does that leave the customer? Your Rights & The Rights of The Motor Body Repairer Uvashen Bramiah, national director of the South African Motor Body Repairers’ Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI), provides some advice and clarifies the position about storage costs and when a car can be declared abandoned. He says it is important for consumers to realise a panel shop is entitled to charge for storage fees if a vehicle is not collected after a specified time, and for the period that it remains uncollected, provided that these costs and terms are clearly stated in a contract upfront.  Also, a panel […]

It is almost time for the sun to set on another challenging and exciting year for SAMBRA and its members. Before we welcome in 2023, let’s take a look back at our year online and in the press. SAMBRA’s Homepage (sambra.biz) A thriving hub of activity, the SAMBRA website welcomed more than 28,000 visitors to the homepage this year. Of these 28k visitors, over 270,000 pages were viewed and SAMBRA-Accredited members were sought out more than 15,000 times through our custom Search For A Repairer map tool. SAMBRA published and shared over 170 Consumer Education articles, Member Learning Guides, an Occupational Health & Safety resource, Government guidelines, Industry-specific podcasts, Videos, Jobs, CVs, events and more. The most-visited articles and pages posted on the SAMBRA website in 2022 were: How To Open A Panelbeating Business (9,476 views)Careers (8,906 views)How To Become A SAMBRA Member (4,317 views)About Apprenticeships (2,245 views)Consumer Education (2,209 views) Apprenticeships How to open a panelbeating business Become a SAMBRA Member Careers in MBR Non-structural and Structural MBR Public Relations Our articles were also enthusiastically supported in local and national media across various print,digital and broadcast channels. Consumer education helps build a strong brand presence withcustomers and helps drive […]

The South African Motor Body Repairers’ Association (SAMBRA) promotes best practices and helps its members provide vehicle owners across the country with the best possible quality of motor body collision damage repairs. By accrediting the membership of the association, it ensures that all members are adequately equipped and comply with industry standard, laws, and bylaws regulating the industry. Uvashen Bramiah, national director of SAMBRA says the Association’s grading/accreditation standards were developed over 25 years ago and are consistently checked to ensure they match the MBR industry needs and standards. “Improving service quality is the most important benefit of associational and membership accreditation, but certainly not the only benefit,” he says. Improving Standards across the board Accreditation also; Improves operations of the business. All members can feel confident they are part of an Association which supports them in improving communication, sound strategic planning, streamlined work systems, better risk management, all meant to encourage business sustainability. Boosts marketability of business. You want to be known as a company that’s committed to quality, growth, and innovation, and becoming an accredited member of an industry association like SAMBRA is a great way to build that kind of reputation within the motor body repair industry. […]

The Devi Show Covers Vehicle Salvage Case Devi follows the story of the consumer who unknowingly bought a previously written-off vehicle and the court ruling in their favour.  

With the announcement that the South African Insurance Association (SAIA) will formally open its Vehicle Salvage Database (VSD) to the public, there will be fewer written-off vehicles finding their way back into the market and being bought by unsuspecting consumers. The Retail Motor Industry Organisation (RMI), welcomed the recent announcement by SAIA confirming it will formally open its Vehicle Salvage Database (VSD) to the public. Jakkie Olivier, Chief Executive Officer of the RMI, says the announcement follows four years of intense lobbying by the South African Motor Body Repairers’ Association (SAMBRA), a proud association of the RMI, for the South African Insurance Association (SAIA) to release more information to the market with regard to the status of written-OH vehicles. “We know that without a register to refer to, which importantly also includes written off code 2 (second hand) Vin numbers, there is no way of stopping these previously written off cars from finding themselves back into the system,” Olivier said. He agreed with SAIA that there were still important discussions to be held. He did however stress the urgency of the process. “Every day lost in discussion is one in which a potential life-threatening vehicle is making its way back […]

It is not only vintage car enthusiasts who spend hours buffing and polishing their “babies” on a weekend. Most people love their cars. Afterall, it is one of the biggest investments you will make in your life after a home, so keeping it in tip-top shape makes good financial sense. Whatever the reason, you are spending a lot of time keeping your car shiny, so it is important that you are using the correct materials and understand what can damage your car’s paintwork. Avoiding Damage To Your Car’s Paintwork Jacques Viljoen, National Director of SAMBRA, a proud association of the Retail Motor Industry Organisation (RMI) explains that automotive paint not only plays an integral role from an aesthetic point of view, but also aids in rust prevention. It is fairly easy to damage the paintwork, hence the importance Viljoen places on being aware of what materials you use to clean your car. “There are several ways common household items and materials can destroy car paint from the surface down to the bare metal, resulting in serious damage,” he warns. Unlikely Habits & Products That Damage Paintwork Viljoen says these are some of the more common ways paintwork is damaged, but […]

Unsuspecting car buyers who don’t know what to look for when buying a second-hand car are being duped into buying used cars, which, on the face of it, seemed to be great deals. But after digging a bit deeper the joy is short-lived after they find out that they are stuck with a vehicle with serious underlying problems and should not be on our roads. Richard Green, national director of SAMBRA, has been campaigning hard for the South African Insurance Association (SAIA) to release more information to the market with regard to the status of written-off vehicles. Without a register to refer to, there is no way of stopping these cars from finding themselves back into the system, only to be purchased by an unsuspecting and poorly advised consumer.  Last year SAMBRA commissioned a specialist independent assessor to investigate and assess what is really going on in the market and it looks as if the problem is even bigger and more serious than initially thought. A first time car buyer’s nightmare In the latest example, a Polo Vivo, advertised online and registered as a 2020 model with just over 10 000 km on the clock was purchased for a young […]

Fresh from school to boss lady Thembi Sithole’s journey in the motor body repair industry is the quintessential success story. She started at the bottom fresh out of school, cleaning cars and doing plastic bumper repairs then progressed to receptionist and administrative assistant. Fast forward three decades and this 54-year-old farm girl from Ladysmith is the proud owner of her own auto body repair shop in Randburg, G& T Autobody; owns a 30% stake in the business she worked at previously as an office manager, is looking to buy a second business and is a proud accredited member of the South African Motor Body Repairers’ Association (SAMBRA). “Family and friends still can’t digest what I do for a living. My female friends think panel beating must be a boring and dirty job. I just smile. I love my job and have proven women are capable of anything they set their minds to,” Thembi says. She explains that she received many compliments from customers when she began answering the phone and taking on admin roles. Some even asked if she was one of the owners of the business. “This recognition pushed me to explore the possibility of actually opening my own […]

Understanding your car insurance policy will go a long way to ensuring you are not faced with a rejected claim and having to pay out for your car repair costs.

If you are wondering ‘What is ‘Active Safety‘ and ‘what does it have to do with me?‘ then we are here to help! Active safety in a vehicle refers to electronic systems that have been put in place to reduce the severity of motor accidents, or even avoid them entirely Is Active Safety electrical? The term refers to electronic systems which are put in place to manage steering, braking and propulsion. What is the difference between Active and Passive safety? Passive safety features refer to those that activate at the time an accident occurs. They lessen injury to the driver and passengers and include seat belts and airbags. Structural improvements such as crumple zones absorb the energy of a crash are also considered a passive safety feature. Read more about crumple zones >> How does it work? Radar, cameras and ultrasonic sensors perceive the surrounding world. These sensors interpret surrounding information and act as another set of eyes for the driver and can respond if needed. What are the benefits of Active Safety? Built-in, simple warning systems, such as forward-collision warnings, are not only seen to be cost-effective safety solutions but they can reduce rear-end collisions by up to 50%. To […]

The motor industry’s next biggest challenge is skills shortages, says Mika Heeraman, owner of Unique Auto Panel and Paint, in Tongaat, Kwazulu-Natal. She believes women can play a pivotal role in taking the industry to the next level. A challenging start Mika opened her own auto body shop at the age of 26. Three years later, her auto body repair shop is her pride and joy – not only because it ignites her passion, but because the business has survived three catastrophic events – the pandemic and the riots and floods in KZN. Mika grew up in Chatsworth and Richards Bay, which she describes as “car fanatic” towns. Her dad was a spray painter. Mika saw her dad was an artist as she shadowed him during school holidays, watching how he transformed a mangled mess into something new and beautiful again. “This has always stayed with me. When I see a car that needs repairs, I don’t see it as damaged but rather a puzzle that needs to be completed,” she says. “Before starting my own business in the motor industry, I completed my part time degree in Supply Chain Management while working in the logistics industry from age 18 […]

The 2022 Consumer Electronics Show in Las Vegas, Nevada was awash with excitement after BMW unveiled its colour-changing concept car known as the “iX Flow featuring E-Ink.” At “the touch of a button” the driver can instantly change the colour of the car. Not only the car panels but the e-Ink panel technology found in Amazon’s Kindle, changes the colour of the wheels too. The company cites the benefits of the Flow technology, other than being able to match your car to your shoes ie. personalisation, the driver will have access to in-depth vehicle information such as battery life, and enjoy thermal adjustments to respond to the sun. BMW have yet to announce when this colour-changing technology will be available to the consumer, but the rollout of their first all-electric SUV, the iX is scheduled to begin arriving for pre-order customers from March.  The iX claims to offer 480 km plus of range, 500 horsepower, and a 0-100 km/h time in under five seconds. With the company claiming to be bringing “personalisation to unforeseen levels”, it seems consumers looking for a more customisable driving experience have a lot to look forward to. Watch the full BMW presentation here. Article references: […]

The Tshwane University of Technology’s Department of Marketing, Supply Chain and Sport Management and the Retail Motor Industry Organisation (RMI) have made history by signing a Memorandum of Understanding (MoU) to provide stakeholders within the Automotive Retail Aftermarket with an opportunity to further their studies, by enrolling for a customised Diploma in Retail Business Management. This first of a kind agreement in South Africa, will allow RMI members and their employees to enhance their knowledge and skills by enrolling for a three year, fully online qualification, that has been especially developed for the Retail Motor Industry. Commencement of Study Programme Announced Due to the COVID pandemic, the accreditation of this programme was unavoidably delayed, but in April 2023 Dr Elizma Wannenburg, Head of the Department of Marketing, Supply Chain and Sport Management at TUT, confirmed that everything was in place for the official commencement of this programme in July 2023. “The RMI and TUT’s Memorandum of Understanding (MoU) commits to a close partnership between industry and the university, by working towards a common goal of creating an innovation and education culture and spirit. The Diploma in Retail Business Management is a commendable achievement with the RMI encouraging closer collaboration between […]

The Competition Commission published the Guidelines for Competition in the Automotive Aftermarket on 29 January 2021 in the Government Gazette. The information contained herein, was provided by The Competition Commission. AUTOMOTIVE AFTERMARKET GUIDELINES FREQUENTLY ASKED QUESTIONS These Guidelines encourage Original Equipment Manufacturers (OEMs) to remove the restrictions they place on car owners when they choose service providers to maintain and repair their cars. The Commission believes that adherence to these Guidelines will unleash entry and participation in the aftersales value chain by small and medium enterprises and firms owned by historically disadvantaged individuals (HDIs). In drafting the Guidelines, the Commission consulted industry stakeholders and followed international best practices. AUTOMOTIVE STAKEHOLDERS Find more information on what the Automotive Aftermarket Guidelines mean for stakeholders. GUIDELINES FOR COMPETITION IN THE SOUTH AFRICAN AUTOMOTIVE AFTERMARKETS Other articles relating to this topic: https://sambra.biz/right-to-repair-win/ https://sambra.biz/right-to-repair-south-africa-commends-ford-sa/

The Minister for Transport, Fikile Mbalula has announced that the implementation of South Africa’s Driving Demerit System by The Administrative Adjudication of Road Traffic Offences (Aarto) Act has been delayed. Instead of an initiation date of 1st July 2021, the system will be rolled out in stages. As reported by Business Tech, in an original article posted on 1st July, the rollout stages are as follows: Phase Dates Description Phase 1 1 July 2021 – 30 September 2021 Establishment of 7 Aarto Service Outlets. The start of the processing of Aarto elective options in Issuing Authorities & Aarto Service Outlets. Deepen nationwide Aarto awareness. Phase 2 1 October 2021 – 31 December 2021 Implementation of Aarto in 67 Local & Metros. 18 Aarto Service Outlets will also be established. Aarto adjudication process shall also commence. The Appeals Tribunal will become functional. Phase 3 1 January 2022 – 30 June 2022 Introduction of Aarto in the remaining proclaimed 144 Local Municipal Areas Phase 4 1 July 2022 Introduction of the Points Demerit System on 01 July 2022. Phasing in of the Rehabilitation program. 20 self-service kiosks will also be established. Table courtesy of Business Tech Read the full Business Tech article […]

Does it matter what you wash your car with? Absolutely! And it is not only what you use, but how you use it that counts. For many of us, having to hold onto our cars longer, maintaining the sleek outward appearance of our 4-wheel pride and joy is an absolute must. The good news is that frequent washing is in fact the best way to maintain a new-car finish. Here are some definite do’s and don’ts to watch out for from Richard Green, national director of SAMBRA. To keep your car’s paintwork in tip-top condition, DO; Use a dedicated carwash product that is milder and specifically designed for use on automotive paint. Before applying the soap, do rinse all surfaces thoroughly with water to remove loose dirt and debris that could cause scratching. Apply the soap suds with a large, soft natural sponge or a lamb’s-wool mitt. For more stubborn deposits like grease and road tar, you may need a slightly stronger product but still, ensure you are using a non-abrasive cloth. Wash one section at a time and wash and rinse each section before moving on to the next. Remember to work the solution into a lather to provide […]

What is more important to you when purchasing a new car – vehicle safety or affordability? These two issues prove to be tough competitors for the attention of the prospective South African car buyer. Especially, in the current economic climate. In an opinion piece published by Robin Classen of Wheels24 price and safety are weighed up against each other. Let us know in the comments what is more important to you as a car buyer. Safety or Affordability? You can learn about SAMBRA’s push for a publicly available Write-off Register and the danger of driving previously written-off vehicles. here. Write-off Register >>

Friday 16th June is Youth Day and the theme this year is working together for youth development.  In the automotive sector specifically, South Africa is facing a concerning skills gap and organisations like the Retail Motor Industry Organisation, the largest employer in the automotive retail aftermarket, are doing some great work to encourage young people to pursue careers in this sector. Fostering interest and presenting viable career paths A recent career day in May, organised at Otto Du Plessis High School by the Motor Industry Staff Association (MISA), in partnership with the Retail Motor Industry (RMI), the South African Motor Body Repairers Association (SAMBRA), Denys Edwardes and Kelston Motor Group, was a resounding success helping to dispel misconceptions about the industry and provide learners with a realistic understanding of the opportunities available and exposure to the various dynamic career options available. “By fostering interest and presenting viable career paths, the event encourages students to consider the motor industry as a rewarding and fulfilling career choice,” says Jacques Viljoen, national director of SAMBRA. “In today’s rapidly evolving world, it is essential to introduce students to a wide range of career options. Unfortunately, many young people are unaware of the diverse opportunities […]

By asking a couple of important questions you can ensure that your used car dream doesn’t become an expensive nightmare. There are also a few things that you can investigate and get inspected before buying a used car to give you peace of mind. Don’t be afraid to Ask This Can the vehicle be legally bought or does the seller have the right to sell the car? Is the vehicle service history logbook available and services book stamped up to date? Is the seller the registered keeper and provide proof thereof? Does the vehicle have unpaid finance? How many previous owners did the car have? Has the car been in a serious accident and or written off? What code is the vehicle? Note code 3 vehicles are code 1 or code 2 vehicles that have been involved in an accident and according to the insurer, is so badly damaged that it is not worth repairing. Is everything in good working order? Can the car be inspected by a mechanic and motor body repairer of my choice? Can I take it for a test drive? Is there a second-hand warranty on this vehicle? Are there any defects, has the model of […]

This article was written by a Staff Writer at Businesstech.co.za. SAMBRA would like to share it with its members and the general public. See the bottom of the page to find the link to the original article. The Russia-Ukraine war will have a notable impact on South Africa’s car market, but not for some of the obvious reasons you think, say automotive experts at Cars.co.za. At the heart of the problem lies a ‘decidedly unsexy’ automotive part known as the wiring harness, the group said in an analysis this week. “Modern cars contain kilometres of wiring (especially those equipped with a lot of technology). The wiring harness holds and guides the wires to where they need to go. When the rest of the car is stripped away, it looks like the human body’s system of veins or nerves – wiring goes everywhere,” Cars.co.za said. “The problem with the wiring harness is that it is custom-designed for each car model. It needs to twist and turn around each respective car’s tightly-packed components – sometimes with the finest of clearances. The harness for a Volkswagen Tiguan can’t simply be used in a Touareg.” Ukraine manufactures a large portion of Europe’s wiring harnesses and, because of […]

Being involved in an accident, even a minor bumper bashing, can be a massive inconvenience if your car needs to go in for repairs. The last thing you want is to get your vehicle back and you’ve been caught out with a second-rate paint restoration job. Charles Canning, chairperson of SAMBRA (the South African Motor Body Repairers’ Association), a proud association of the Retail Motor Industry Organisation (RMI), says while refinishing or repainting, as it is better known, is not likely to occur often in the lifespan of a vehicle, when it does happen you want to be sure you get your vehicle back as good as new. “Customers expect their repaired vehicle to look as it did prior to the accident. Reputable motor body repairers understand the importance of colour-matching accuracy in automotive repair and refinishing and that is where professional paint mixing or blending comes into play. The Importance of Professional Paint Blending “Paint blending is a process that involves gradually feathering out of the new paint and clear coat from the repaired area onto the adjacent panels,” he says. “This technique is an art which requires skill, patience and attention to detail to achieve a smooth transition […]

Motor body repairer estimators and Insurance companies’ vehicle assessors play a crucial role in the daily lives of South Africans bridging the gap in the event of an accident, between the insurer and the motor body repairer to quantify damage to, or loss of a vehicle. The Background of the VDQ Qualification There are currently more than 4 000 short-term insurance assessors and estimators in the country. They operate however without a formal occupational qualification, and this was the reason for the initial drive to establish a formal VDQ (Vehicle Damage Quantification)) qualification which is endorsed by both the insurance and motor body repairer (MBR) sector. (Occupational Certificate: Vehicle Damage Quantifier: SAQA ID 99507) SAMBRA, a proud association of the Retail Motor Industry Organisation (RMI), has been integrally involved with the merSETA, in the curriculum development and meeting, amongst others, the qualification assessment specification requirements of the Quality Council for Trades and Occupations (QCTO), the custodian of occupational qualifications in South Africa. The VDQ is an approved occupational qualification and registered on the country’s national qualifications framework. Several subject matters experts have subsequently been engaged and worked tirelessly to ensure that assessment tools meet the requirements of the QCTO. SAMBRA […]

Motorists have seen positive steps forward after the Competition Commission ruled in their favour to choose their own independent service or repair providers without the loss of warranties.

What happens to a car sector that can’t make cars? Chris Bryant from Bloomberg asks the question. Read Article

An ever-growing number of drivers on South African roads are uninsured. With the liabilities of the Road Accident Fund forecast to exceed R600 billion by 2022/23, Finance Minister, Tito Mboweni, has suggested that compulsory third-party insurance could present a solution.  Read the full IOl article by Jason Woosey here.

Mental health and wellbeing are increasingly being brought into sharp focus, and organisations like SAMBRA are aware and concerned about the high levels of stress many of its members are operating under. Charles Canning, SAMBRA National Chairman, says that while many of us understand the benefits of physical wellbeing by eating correctly and exercising regularly, mental wellbeing is not that clear cut. The Covid-19 pandemic was really the catalyst for making us aware of the high prevalence of stress and anxiety in our society and it has prompted many of us to start taking a much closer look at the issues we face personally and in the workplace. Keeping Well To Understand Wellbeing “As managers, how we understand wellbeing all starts by being a ‘well being’. That in itself is not always that easy,” he says. A study by a leading wellbeing organisation in fact found that of all the leaders interviewed in a large industrial client, 69% admitted that they felt overwhelmed by the demands being made upon them, and said that they did not feel they could cope. Challenges of mental wellness in the motor body repair sector In the motor body repair sector, many members are also […]

Bela-Bela’s Santie is no wallflower in the automotive industry Growing up with brothers is where Santie Boshoff from BB Auto Body Rebuilds says her love for cars started. They wouldn’t let her play with their cars so she would build her own. This can-do attitude has held Santie in good stead since she married into the industry and then became an integral part of it when they opened an auto body repair business in Bela-Bela 34 years ago. Boshoff (59) has owned and run BB Auto Body Rebuilds, a member of the South African Motor Body Repairers’ Association ( SAMBRA ) and proud association of the Retail Motor Industry Organisation (RMI), on her own since 2010. She grew up in Bela-Bela and looks back fondly and with gratitude on the early years when her and her late husband opened their shop. “When we first opened, I was secretary, flatter, paint mixer and even estimator. This is how I learned the business, alongside my husband. I was privileged to be skilled by the best – he was one of the first journeymen in training at the Olifantsfontein training centre. “Today, I am in a position to show my colleagues and staff […]

6 ways to protect your car’s paintwork.

South Africa’s Fuel Retailers Association have proposed scrapping the country’s controversial Road Accident Fund (RAF) in favour of a mandatory insurance scheme. Business Tech reported that the proposal was to introduce mandatory driving insurance in South Africa – and knock more than R2 off the petrol price.

Have you been told your accident damaged vehicle needs non-structural or structural repairs? Confused by the difference between the two? The SAMBRA team are here to help unravel these terms and help you to understand the repair process.

If you’ve been involved in a car crash, subject to safety and injury being avoided, the inconvenience of a car crash can be one of the most frustrating. Even more so, when your car is written-off by the insurance. Understanding the processes involved can help to minimize frustration and empower your decision-making when dealing with insurance companies and repairers. Barend Smit from Wheels24 reports on what to do when your car is written-off. View Full Article.  >> More on accident damaged vehicles; If you have just been in a car crash and need immediate assistance, visit the Accident SOS page at the SAMBRA site. SA’s Used Car Write-off Register – Have your say. Visit the SA Used Car Write-off Register Facebook group, here >>.

This month we introduce you to Kevin Abrahams, Associational Representative for the KwaZulu Natal. If you have ever wondered what happens behind the scenes at The South African Motor Body Repairers’ Association, then our Meet The Team series will introduce you to the dynamic SAMBRA team and give you a look into the people who make us tick! Hi Kevin, great to talk to you! Can you start off by telling us a little bit about yourself and what led you to work in the motor body repair industry? I matriculated in 1997 and was given the opportunity to choose a panel beating or spray-painting apprenticeship. I excelled in painting. And, as I was a young father, I poured my all into my work. In early 2001 I qualified as a spray painter. I was young and eager to give my daughter stability. I also discovered that I found great joy in restoring vintage and classic vehicles! Who or what inspires you, and why? Besides being inspired by a few pioneer motor vehicle founders, I am truly motivated by my uncle Craig Newman, who has shown me that through hard work and determination one can accomplish great goals. My uncle […]

As the December holidays approach, traffic officials across the country will be on high alert for increased traffic volumes as holidaymakers head off for a much needed December break, which is traditionally a high-risk period on all South African roads. According to the AA, stats from the Road Traffic Management Corporation (RTMC) show a spike over the festive season. For the 2021 festive period which runs from 1 December 2021 – 11 January 2022, there were in fact 1,808 fatalities and 1,395 fatal crashes over this period. Travelling responsibly to avoid damage to your car With fatalities at unacceptably high levels motorists are reminded to travel responsibly. And, if you are towing a trailer, a boat or a caravan, towing should be done correctly to avoid damage to your vehicle and accidents on our roads. Dewald Ranft, Chairman of the Motor Industry Workshop Association ( MIWA ), a proud association of the Retail Motor Industry Organisation (RMI), says the first thing to ensure is that the trailer or caravan has been properly serviced by a competent and accredited repairer. “These have probably been standing idle since last December. During the service the following areas should receive special attention: brakes (if fitted); […]

It is almost time for the sun to set on the year, and for us to welcome in 2022. But before we say ‘adios’ to 2021, let’s take a quick look back! In 2021, we welcomed more than 20,000 new visitors to the various SAMBRA pages and helped more than 12,000 people find an accredited panel beater near them. This year, SAMBRA published and shared over 130 Consumer education articles, Member learning portal guides, COVID-19 updates, Government guidelines, Industry-specific podcasts, videos, jobs, CVs, events and more on our site. Here are some of our favourite articles, and yours by category. Consumer Education How To Open A Panelbeating Business Non-Structural & Structural Repairs – What is the difference? Competition Commission publishes key guidelines on ‘Right to Repair’ Basic quality control inspection at your Panel Beater: What is it? 3 Reasons To Become A SAMBRA Member   Member Learning Portal or News (log in to view this content) Special Offer: Abuntex / Audatex Estimating Systems Competition Commission publishes key guidelines on ‘Right to Repair’ Apprenticeships and Job Seekers Apprenticeships – Kick starting careers Thank you for joining us this year! We look forward to sharing more informative, helpful and entertaining content about […]

One lucky reader of Automobil will win a R10 000 cash prize at the end of July. Could that be you? HOW IT WORKS? Each month (from February 2023 until July 2023 issue) there will be a set of questions asked, the answers to which, can be found on the pages of that issue of Automobil. Each submission equals an entry and you can enter as many times as you like. THE PRIZE & THE DRAW Your participation in this Campaign gives you the chance to win a R10 000.00 cash prize which will be deposited into the winners’ nominated bank account via EFT. The draw will be random and conducted on the 31st July 2023. ENTER NOW To view the first round of questions, enter and to read the terms and conditions, follow the link below.

The South African Motor Body Repairers Association (SAMBRA), a constituent association of the Retail Motor Industry Organisation (RMI), has applauded a milestone Gauteng Regional Court judgement in January finding in favour of a consumer who unsuspectingly bought a previously “written-off” car. Court rules in favour of consumer The court ruled that in aid of the preservation of the consumer’s right to be informed of the true condition of the vehicle, the dealer in that instance, should refund the consumer the full outstanding financed value of the vehicle plus interest even though the selling dealer was unaware of the fact that the vehicle it had sold, was previously “written-off”. SAMBRA National Chairman, Charles Canning says SAMBRA has been actively lobbying the South African Insurance Association (SAIA) for a number of years now for the public release of a vehicle salvage database (VSD) that will inform all prospective buyers of used motor vehicles, whether they are private individuals or used-car dealers, of the status of the vehicle. “This will ensure that the buyers of used vehicles have access to, and will be fully aware of, the condition and status of the vehicle. It will prevent situations such as that which the Gauteng […]

Are advanced vehicle safety systems being compromised in bad weather? An article on forbes.com was published subsequent to findings by the AAA that suggest they might be. Advanced Driver Assistance Systems (ADAS) were tested and appear to have underperformed in simulated bad weather tests. According to the AAA, “advanced safety systems are still no substitute for a fully engaged driver”. The AAA in collaboration with the Automobile Club of Southern California’s Automotive Research Center ran tests on key safety systems in four SUVs from the 2020 model year. A Buick Enclave, Hyundai Santa Fe, Toyota RAV4 and Volkswagen Tiguan were used. The ADAS systems were put to the test in simulated rain and other adverse environmental conditions, like bugs and dirt. Cars equipped with forward emergency braking traveling at 25 mph nonetheless collided with a stopped vehicle 17 percent of the time. At 35 mph the vehicles crashed a whopping 33 percent of the time. One could assume there would be even higher percentages of system failures at highway speeds. Closed-circuit Testing Findings During simulated rain tests, the cars with forward emergency braking, travelling at 25 mph (approximately 40 km/h) collided with a stopped vehicle 17% of the time; In […]

Despite South Africa’s high road death toll, thousands of people have no choice but to use road transport – as will be the case again this festive season for many commuters and holiday makers. “If you are unfortunately involved in an accident en route, knowing what to do can go a long way towards lessening the trauma and risk involved and could even save lives,” says Uvashen Bramiah, national director of the South African Motor Body Repairers Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI). “You need to do everything possible to ensure your own safety and that of any passengers,” says Bramiah, “and the best way of doing this,” he says, “is by remaining calm which is often not that easy.” Bramiah says if the accident is not too serious and you are able to get out of your car there are some clear steps you need to follow. They require a calm mind, so try not to panic. STEP 1: Immediately following an accident: Stop the car and put on your vehicle hazard lights.Immediately check for any injuries.Safely take photos of the incident which can be sent to your insurer. STEP 2: Secure the […]

With unemployment levels at an all-time high, the South African Motor Body Repairers’ Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI), recently ran a survey for women working in the sector entitled Women Driving Change: Women in MBR.  Richard Green, National Director of SAMBRA, explained that SAMBRA was eager to find out whether women find the industry a good fit and a workplace they would recommend to other women.   “The results of the survey are encouraging. Of the nearly 90 respondents the majority said they didn’t find it too difficult to get into the industry and are very happy to be in MBR,” Green said.  “Nearly 80% of respondents have been in MBR for five years plus, which I would like to believe is an indication that they are settled in this career path.” Interestingly, the Women Driving Change survey revealed that the majority of women ended up in the field through a family business (37.93%).  More Apprenticeship Opportunities On The Wishlist When asked what training opportunities they would be interested in undertaking, the majority said they want to see more apprenticeships for women.  Green agrees, adding that apprenticeships are an excellent way to develop […]

The golden rules worth paying careful attention to when you initially book your car in for motor body repairs. Here are the top five tips from SAMBRA.

Do we want our car to crumple in a collision? Are we safer? Find out what happens to your car at the moment of collision and how car manufacturers are striving to keep passengers safe.

In July  Santam, South Africa’s largest short-term insurer, issued a warning that clients could, over the next couple of weeks and possibly months, experience delays in the repair of damaged motor vehicles due to a global shortage in parts caused, among others, by COVID-19 and other supply-chain challenges. The South African Motor Body Repairers’ Association (SAMBRA), an association of the Retail Motor Industry Organisation (RMI), issued a similar cautionary to motorists in April this year that collision damage repairs may be delayed due to the current acute shortage of motor body repair components. Uvashen Bramiah, national director of SAMBRA, says SAMBRA will continue to liaise closely with insurers and OEMs across all vehicle brands on the status of certain critical parts, and wherever possible, would repair rather than replace the part in question. Fortunately, developments in repair technology have advanced substantially over the recent years, significantly improving the ability of accredited SAMBRA members to repair metal and plastic panels on a motor vehicle.   SAMBRA will continue to liaise closely with insurers and OEMs across all vehicle brands on the status of certain critical parts   Although the disruptions are being felt across the chain, Vishal Premlall, national director of the […]

Meet Winny Vilankulu, the teacher with a passion for cars who runs a thriving business, Senatla Panelbeaters in her community. This Women’s Month meet some of the successful women in our industry and get inspired to start your career in motor body repair.

Buying a car, new or secondhand, is a big financial commitment. Buyers want to know they are getting bang for their buck, along with all the things which they most desire in a car. Richard Green, national director of the South African Motor Body Repair Association (SAMBRA), says safety may be a consideration. But industry reports indicate factors like reliability, comfort, manufacturer’s reputation, warranty, fuel efficiency and purchase price all rank more highly than safety features in the South African market. “The truth is, we buy what we can afford. Several motorists can only afford entry level cars which come with basic safety features,” says Green. According to an article by data journalist, Martin Armstrong in Statista’s Global Consumer Survey 2018 (Most important factors when buying a car, statista.com) car buyers in the United States rank safety first. Followed by; fuel efficiency, high quality, good warranty and customer service, suitability for everyday use, high driving comfort, design, low price, spaciousness and whether it is their preferred make. Read more about why cars crumple, here. So what are the critical questions to ask around vehicle safety? Is it right to assume a secondhand car is not as safe as a new […]

Since the initial publication of the Guidelines to Competition in the South African Automotive Aftermarket (“the Guidelines”) in December 2020 and its subsequent implementation on 1 July 2021, the slow rate of dealer compliance has been flagged as an ongoing concern. Chief executive of Right to Repair South Africa (R2RSA), Kate Elliott says three months ago only Volkswagen was compliant in the Western Cape but this week Ford SA publicly announced its support for the Guidelines and confirmed that it has unbundled its value-added products from the price of its vehicles. Ford commits to change Neale Hill, President, Ford Motor Company Africa says, “We are committed to delivering the very best products, services and customer experiences, and are focused on treating each customer as part of the Ford family. Ford is acutely aware of consumers growing desire and right to choose where they wish to service, maintain or repair their vehicles.” Read more about Ford’s change to vehicle sales guidelines. Elliott says Right to Repair applauds Ford’s decision to honour warranties where customers choose to take their vehicles to an ISP for services. She says it is important to note here that while manufacturers are entitled to void a section […]

SAMBRA members are always striving for the highest standards. SAMBRA’s accreditation standards are recognized by all major Insurers and are often included in government regulatory documents as the industry standard. Our members pledge to: Perform high-quality repairs Use genuine parts or parts authorized by you or your Insurer Employ qualified personnel Repair effectively rather than replace parts wherever possible Furnish an itemized invoice for services rendered Furnish a comprehensive warranty on all work performed Obtain prior written authorization for all work done, or by other means satisfactory to the customer or their chosen Insurer Exercise all reasonable care of the customer’s property whilst in our possession Communicate effectively with customers during the repair process Ensure that all members comply with the sector regulations and industry standards For quality repairs and the highest industry standards find a SAMBRA Member near you today.

Massive technological transformation in the world during 2019 has had, and will continue to have, a significant impact on the automotive industry, specifically the motor body repair and short term motor Insurance sectors. Artificial Intelligence, Electrification, Virtual/Augmented Reality, Blockchain and Increasingly Connected Vehicles are 5 of the main trends that will alter the repair and insurance industry. During 2019, these sectors saw the introduction of electric and hybrid vehicles. The rate of change in design in vehicles is significant for the MBR sector because of the new electronic, digital components and of course, the electrification.  “The industry has no choice but to adapt but in South Africa,” says Richard Green, national director of the South African Motor Body Repairers Association (SAMBRA), “we don’t always have the quick response from an OEM perspective which our colleagues have in Europe in terms of access to product information and training.” He says this time lag is concerning. Many of the electric and hybrid vehicles are currently repaired by the manufacturers or a very limited number of trained MBRs, but in time many will also need to be repaired by the MBRs with the necessary skillset. “We urgently need to start developing new learning programs […]

Amidst growing pressure, today the South African Insurance Association (SAIA) launched a new VIN-Lookup website with Code 3 (rebuilt), Code 3A (spare parts only) and code 4 (scrap- permanently demolished vehicles) to allow motorists and all relevant stakeholders access to the motoring history of a particular vehicle. Jacques Viljoen, national director of the South African Motor Body Repairers Association (SAMBRA), a constituent association of the Retail Motor Industry Organisation (RMI), says while the industry welcomes this first release it is however not getting to the heart of the problem which talks to previously written off code 2 vehicles that find their way to salvage yards and are then repaired and sold back into the system to unsuspecting consumers. “The real issue we are fighting is transparency and access to information. The code 3’s and 4’s are already on our system but it is the code 2’s which have been declared uneconomical to repair which talk to the problem.” Viljoen said he was surprised the first SAMBRA heard of the new website was from media reports. “We have received no direct communication from SAIA since July this year. We would definitely like to engage with SAIA to understand who is driving […]

As South Africans start gearing up for the holiday season, they are being warned to take heed of criminals targeting drivers and their vehicles. Crime statistics for Q2 2021/2022 published by the South African Police Service (SAPS) Police Minister, Beke Cele reports that while South Africa is still in a state of emergency, the upward trend in carjackings and related vehicle crime is still on the rise. In Q1 2021/2022, the South African Police Service (SAPS) compared the crime data to 2019, considered a ‘normal period’, instead of 2020 in consideration of the Covid-19 pandemic and lockdown. Business Tech quoted Mr Cele as saying, “We cannot compare the same period of this year and last year, due to the skewed and abnormal crime trends, caused by the different levels of lockdown, if we are to understand this crime picture that we are presenting to you today”. In Q1 an increase in aggravated robberies, such as carjacking, was reported to have increased by 92.2% compared to Q1 2019. By comparison, carjacking increased by 13.1% compared to Q1 2020. In Q2, a 3.5% increase has been reported. It is noted that there is a direct correlation between the level of crime and […]

Have you been in a car accident and wondered what to do next? Many drivers on South African roads have found themselves in this difficult position. The South African Motor Body Repairers’ Association (SAMBRA) have developed the Accident SOS guide, that will assist you in the unfortunate instance that you are involved in a motor collision in the future. Knowing what to do next will help you not only to manage this stressful situation but help you to take back the control that you may feel you have lost as a result of the accident. Here are 3  easy steps to follow. Step 1 – Check Stop your vehicle (if possible), switch on your hazards and check the road and your immediate surroundings.  Check if anyone was injured. If injuries occurred, do not move any vehicles or provide first-aid or medical assistance unless you are trained to do so. As safely as possible, take as many photos as you can – from different angles – of the original accident scene, before moving any cars. Wait until the authorities arrive to take charge of the situation. Step 2 – Call In case of injury, call the National Emergency Number: 112 from your mobile phone (10177 from a […]

When buying a second-hand car, there are many things to think about. Vehicle safety and maintenance records, mileage, even spare keys! To find out what questions you should be asking, check out our article ‘What to ask when buying a second-hand car?’. View article>> A spare key? What’s the point? In an article published by Times Live, they discuss the importance of this tiny metal essential. The cost of replacing modern vehicle keys can cost upwards of R1800 even before the reprogramming of the vehicles computer system and time off the road have been calculated. A potentially costly exercise could be avoided during the second-hand car buying process by insisting that a spare key is included in the purchase. To read the full article, click here>>

Times Live has reported (24th February 2022) that the The South African Insurance Association (SAIA) has agreed to make its vehicle salvage database (VSD) public after lobbying by the South African Motor Body Repairers’ Association (SAMBRA). The VIN numbers of all previously insured written-off vehicles will be published on an open website for consumers to use. SAMBRA has pursued this matter to stop the practice of written-off cars being rebuilt and put back into circulation by unscrupulous repairers, to be purchased by unsuspecting consumers. The insurance industry has now agreed in principle to make its VSD public, backed by a comprehensive communication programme to make consumers aware of the site. Originally, SAIA opposed making the VSD public, reasoning that it would contravene the Protection of Personal Information Act (POPIA). It said that “the VSD was created to combat crime, and if it were made public, criminals would have access to it, which could see a dramatic increase in false financing and insurance of cloned vehicles”. SAIA now appear to have made a turnaround, and have agreed in principle to make public the VSD. This reportedly came about after meeting with the Retail Motor Industry Organisation (RMI) and various other relevant […]

Over the last four years SAMBRA has applied substantial resources to ensure that members of the public, used car dealers, banks and others involved in the purchase and sale of used vehicles can protect themselves against the purchase of a previously written off vehicle. Richard Green, national director of the South African Motor Body Repairers’ Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI), says since the South African Insurance Association (SAIA) and the Insurance Crime Bureau (ICB) have eventually agreed to publish the VIN numbers of all previously written-off vehicles on a Write-Off Register or Vehicle Salvage Database as it is known in the industry, we are now moving forward with a Vehicle Write-Off Conference on the 19 May at Emperors Palace for all interested parties. “It is very important we maintain the momentum to urgently provide consumers with the information necessary to protect them against the purchase of one of these vehicles. This has come into sharp focus with water damaged vehicles, as a result of the recent flooding in certain parts of South Africa, possibly finding their way into the used market as Code 2 vehicles after having been “written-off” by an insurer”,” he […]

Listen to Richard Green talk to SAfm about dropping the barriers to growth for small business in the motoring sector.

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Over the last couple of years, the Retail Motor Industry Organisation (RMI), has been actively campaigning for the implementation of Periodic Testing in the interests of ensuring amongst others, the safe operation of vehicles on our roads, and a reduction in the unacceptably high level of accidents on South African roads. Jakkie Olivier, Chief Executive Officer of the Retail Motor Industry Organisation (RMI), says with the appointment of a new National Minister of Transport, Minister Lydia Chikunga, a renewed call from industry has been sent to the Ministry requesting talks to resume around the implementation of such testing. Call for regular regime to test vehicles older than 10 years Olivier says that the amendment to Regulation 138 to implement more regular testing was published in 2014 in the 22nd amendment of the National Road Traffic Act, declaring that vehicles older than 10 years should be subjected to a roadworthiness test every two years, at a date to be determined by the Minister. “We are unfortunately still awaiting confirmation of this date.” “One of our main concerns is the absence of a regular regime of testing for 80% of the vehicle population. Private vehicles in South Africa are only tested for […]

Have you ever wondered how an accident damaged vehicle is repaired? What is the process? Let SAMBRA guide you through the process, every step of the way. Follow the journey of an accident-damaged vehicle to learn where your car is in the repair process. View the process charts below to understand the process of Non-Structural or Structural motor body repairs and the difference between the two. There are a number of complex stages in the repair process of an accident damaged vehicle to bring it back to pre-collision condition. The SAMBRA Workflow Repair process will take you through these stages. From taking your vehicle for a quote, to collecting your repaired vehicle from your SAMBRA accredited member facility.  Using a business accredited by a reputable association such as SAMBRA assures you of good workmanship and recourse in the unlikely event that the job is not completed to acceptable standards.   Accredited businesses will be run by highly-skilled professionals, with excellent service-levels, administrative support and quality parts and repair equipment. Today, more than ever, Sanitisation Protocols have become a high priority in the repair process. SAMBRA members care about the health and wellbeing of their clients. Following strict sanitisation protocols during the repair […]

Knowing your basic rights and obligations as a motorist can be the game-changer when it comes to the servicing, maintaining and even buying or selling of a vehicle, says CEO of the Retail Motor Industry Organisation (RMI), Jakkie Olivier. The Consumer Protection Act (CPA) is there to ensure that the rights of consumers and suppliers are balanced in a fair and equitable way. “We applaud recent cases over the last 14 months where the Consumer Tribunal has started taking a harder line on unethical conduct against car dealers that have failed to comply with the Consumer Protection Act (CPA),” says Olivier. “Unfortunately, we often come across cases where motorists have little to no understanding of their basic rights and obligations, as captured in the Consumer Protection Act and this leaves parties open to exploitation. It is important to understand that these rights are in place to protect consumers and businesses.” There are several sections within the Act that are particularly pertinent to the buying, maintenance, and repairs of vehicles. These sections need to be read within the context of the Act as a whole in order to ensure there are no misunderstandings or undue expectations. “We always advise motorists and […]

The Meet The Team series is back! The January edition introduces you to Khulu, Associational Representative for Gauteng, Pretoria and North West. An industry professional of eleven years, Khulu’s goal is to see more women in the automotive sector.  Learn more about what motivates and inspires her and why she is passionate about motor body repair.  Happy New Year, Khulu! We are so excited to talk to you! Please kick things off by telling us a bit about yourself, and what led you to work in the motor body repair industry? I started in the automotive industry 11 years ago. I saw a job advertisement and applied for it, even though I had no automotive experience. At the time, I was in corporate and held various administrative positions within project management, business development and account management sectors.When I started my career, my family struggled to understand what I was doing due to the stigma of the MBR sector. But I worked hard to build my own credibility by really immersing myself in order to learn. The automotive industry is dynamic, flexible and open to all people and is a great environment to build a career. If you want to advance, […]

Short-term insurer, Santam, has won the prestigious SA Motor Body Repairers’ Association (SAMBRA), Insurer of the Year award for the third consecutive year. Volkswagen received the top honours for all-round best OEM, RM took all three awards in the Paint Supplier category, scooping the Overall Service Excellence award in this category. For the first time Snap-On scooped Overall Service Excellence in the Equipment Suppliers category as well as Best Product Support. The 2019 winner, Bosch, scooped Best Training in the category. The award ceremony, which this year was jointly hosted by SAMBRA and Lightstone, took place in Johannesburg on 19 May at Emperors Palace honouring top vehicle insurers and OEMs, as well as paint and equipment suppliers, for excellence in service provision to SAMBRA members. SAMBRA, a proud association of the Retail Motor Industry Organisation (RMI), represents the majority of motor body repairers in the country. SAMBRA focuses on creating and maintaining industry sustainability and development and the annual awards are one of its flagship projects. “The annual SAMBRA Survey upon which these awards are based, was inaugurated in 2011 and each year since has monitored the business relationship between the insurance and motor body repair industry. It was subsequently […]

SAMBRA Chairman, Charles Canning speaks to Radio 702 in light of a landmark court ruling favouring a consumer who purchased a previously ‘written-off’ car. The South African Motor Body Repairers’ Association (SAMBRA) has been actively lobbying the South African Insurance Association (SAIA) for a number of years now for the public release of a vehicle salvage database (VSD) that will inform all prospective buyers of used motor vehicles, whether they are private individuals or used-car dealers, of the status of the vehicle. Read full article – https://sambra.biz/sambra-applauds-regional-court-judgement-in-favour-of-consumer/

It has been found that many cars that have been severely damaged in accidents often end up being repaired and returned to the road. To the untrained eye these cars may look perfectly acceptable but, hoist them up and take a closer look, and one may be shocked at the quality of the repairs and the severity of the previous damage incurred. Roadworthy Not Enough? When you buy a second-hand car, it comes with a roadworthy certificate, but this alone will not provide a confirmation of no material issues being present. A roadworthy certificate is a legal requirement to complete the registration for transfer of ownership when one acquires a used motor vehicle, or for any vehicles carrying passengers for reward like mini-busses/busses/heavy load vehicles. A roadworthy test conducted by the vehicle examiner identifies visual defects with the electrical items, bodywork components, steering, suspension, and interior seatbelts and an overview of the undercarriage. It makes sure it is “roadworthy” but will NOT necessarily pick up if the vehicle has been in a previous collision. SAMBRA has been lobbying hard with the South African Insurance Association (SAIA) to make information on previously written off cars deemed uneconomical to repair, available to […]

SAMBRA has been campaigning hard over the last four years for the South African Insurance Association (SAIA) to release more information to the market with regard to the status of written-off vehicles. Richard Green, National Director of SAMBRA says that without a register to refer to, there is no way of stopping these cars from going back into the system, only to be purchased by an unsuspecting and poorly advised consumer. This intense lobbying advocating for more transparency, has finally paid off with the Insurance industry agreeing to accept the principle that the purchaser of a second hand vehicles has the right to know if the vehicle they are considering purchasing has been in a serious collision and has been written off before. What Is To Come According to Green this will result in the VIN numbers of all previously insured written off vehicles being published on an open website providing purchasers of second hand vehicles and franchised dealers the opportunity to make informed decisions. The Terms The SAIA VSD (vehicle salvage database) task team met in February in Johannesburg and agreed in-principle to the following terms: ・All code 2, 3, 3A and 4 written off vehicles will be published […]

The recent ruling by the National Consumer Tribunal against a Caledon Motor dealer who sold a poorly repaired, probably dangerous to drive, second-hand car to an unsuspecting buyer is an important point in the sale of defective vehicles. Richard Green, national director of the South African Motor Body Repairers’ Association (SAMBRA), an association of the Retail Motor Industry Organisation (RMI), says even though the buyer received a certified guarantee when he bought the car, the Tribunal found that the certificate did not in fact link to the vehicle in question and contained no date, registration number, odometer reading or client name. “This should have been an immediate warning to the buyer at the time of purchase and was a serious omission by the dealership in question.” Green says SAMBRA has been campaigning for over two years now to see that cars that have been severely damaged and subsequently written off by Insurers never find themselves back onto a sales floor. They should be written off as scrap as they are beyond economical repair. He says to the untrained eye these cars may look roadworthy, as was the case in Caledon, but hoist them up and take a closer look and you […]

The South African Motor Body Repairers’ Association (SAMBRA), an association of the Retail Motor Industry Organisation (RMI), representing almost 1 000 motor body repair businesses across South Africa and accounting for over 80% of all insured repair claims in the country, has issued an urgent alert to motorists that damage repairs may be delayed due to the current acute shortage of motor body repair components. Richard Green, national director of SAMBRA, says they have received notifications from several Original Equipment Manufacturers (OEMs) advising that these supply constraints will continue for many months to come.  SAMBRA Members Strive to keep clients accurately informed Green has assured motorists that SAMBRA members will do everything in their power to inform clients accurately when dealing with authorised repairs on the state and timing of the repair required. “The situation is however totally out of our control.  The supply constraints have affected the production of alternative parts in the same manner and we are finding that there has been a knock-on effect on the quality of available alternative parts,” he says. Green says the further dramatic increases in the cost of international cargo container logistics that increased 4-fold over the last 12 months, have exacerbated […]

Opening a shop in the motor body repair business requires much consideration. Potential business owners should compare the risks verse the rewards. Here’s how to do it.

A fuel levy of R2.07 per litre is being paid by SA motorists, costing an average of R400 per month to have the benefit. Despite this, the fund has been bankrupt for around 25 years. John Maytham, from Cape Talk talks to Professor Hennie Klopper, Emeritus Professor of Private Law at the University of Pretoria, who explains what this fund is about and what it means for citizens. For more informative Consumer articles visit the SAMBRA Members Learning Portal>>  

Is your second-hand car purchase actually safe to drive? Finding out about the collision history of your vehicle is imperative for your safety and your pocket. Richard Green, National Director of SAMBRA talks to Devi Sankaree Govender (The Devi Show) about the pitfalls of buying a second-hand vehicle without fully understanding its collision history. If you have been affected by any of the topics discussed in this episode get in touch with the SAMBRA team, to share your experience.   

Refilwe Moloto speaks to Richard Green, National Director of SAMBRA about the urgent need for more transparency from the insurance sector.

Buying a second-hand car can be an exciting purchase and a sound economic decision provided there are no unexpected surprises. Typically, the reliability of a used car is at the forefront of most buyers’ minds, particularly now that their financial means are so constrained. But how can you be sure you are buying a reliable car and know if it has not been previously involved in a serious accident? Uneconomical to repair, but back on the road Cars that have been severely damaged in accidents and which should have been written off as uneconomical to repair, often end up being repaired and returned to the road. To the untrained eye these cars may look perfectly acceptable but, hoist them up and take a closer look, and you may be shocked at the quality of the repairs and the severity of the previous damage incurred. Uvashen Bramiah, National Director of the South African Motor Body Repairers’ Association (SAMBRA), an association of the Retail Motor Industry Organisation (RMI), says as many consumers know the problem in South Africa is that there is no way for the public to check if that car has been “written off” previously in an accident and this […]

‘Beauty is skin deep’. This quote is truly appropriate when referring to second-hand vehicles. Have you bought a used vehicle before and been surprised to find issues relating to its history after you’ve taken it home? While the purchase of a second-hand car can be exciting and economically practical, the importance of knowing whether the vehicle is reliable or was previously involved in a serious accident are also hugely important considerations. Badly damaged cars that are repaired and put back on the road sometimes undergo questionable repair jobs. With the severity of the damage often unknown to second-hand buyers. These issues are especially a concern in terms of safety and roadworthiness of a vehicle. Richard Green, National Director of SAMBRA discusses these issues and outlines the problem second-hand car buyers face in South Africa including the lack of historical information available to buyers. Find more consumer advice and information, including the Motor Body Repairer Workflow charts. Learn what non-structural and structural repairers do when your vehicle is being serviced. Read the full SAMBRA release below; Buying a second-hand car can be an exciting purchase and a good economical decision provided there are no unexpected surprises.  Typically, the reliability of a […]