South African Motor Body Repairers’ Association

Have you been told your accident damaged vehicle needs non-structural or structural repairs? Confused by the difference between the two? The SAMBRA team are here to help unravel these terms and help you to understand the repair process.

With unemployment levels at an all-time high, the South African Motor Body Repairers’ Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI), recently ran a survey for women working in the sector entitled Women Driving Change: Women in MBR.  Richard Green, National Director of SAMBRA, explained that SAMBRA was eager to find out whether women find the industry a good fit and a workplace they would recommend to other women.   “The results of the survey are encouraging. Of the nearly 90 respondents the majority said they didn’t find it too difficult to get into the industry and are very happy to be in MBR,” Green said.  “Nearly 80% of respondents have been in MBR for five years plus, which I would like to believe is an indication that they are settled in this career path.” Interestingly, the Women Driving Change survey revealed that the majority of women ended up in the field through a family business (37.93%).  More Apprenticeship Opportunities On The Wishlist When asked what training opportunities they would be interested in undertaking, the majority said they want to see more apprenticeships for women.  Green agrees, adding that apprenticeships are an excellent way to develop […]

Used-car buyers will soon be able to check if a vehicle has been written off.  Richard Green Talks to Thabiso TT Tema on Power Breakfast.

Since the initial publication of the Guidelines to Competition in the South African Automotive Aftermarket (“the Guidelines”) in December 2020 and its subsequent implementation on 1 July 2021, the slow rate of dealer compliance has been flagged as an ongoing concern. Chief executive of Right to Repair South Africa (R2RSA), Kate Elliott says three months ago only Volkswagen was compliant in the Western Cape but this week Ford SA publicly announced its support for the Guidelines and confirmed that it has unbundled its value-added products from the price of its vehicles. Ford commits to change Neale Hill, President, Ford Motor Company Africa says, “We are committed to delivering the very best products, services and customer experiences, and are focused on treating each customer as part of the Ford family. Ford is acutely aware of consumers growing desire and right to choose where they wish to service, maintain or repair their vehicles.” Read more about Ford’s change to vehicle sales guidelines. Elliott says Right to Repair applauds Ford’s decision to honour warranties where customers choose to take their vehicles to an ISP for services. She says it is important to note here that while manufacturers are entitled to void a section […]

In the midst of the global pandemic, a supply-chain issue has arisen across various industries. The motor industry is no exception, where it is experiencing a significant shortage of semiconductors and microchips for new cars, and for car parts in general. These shortages have meant that new car sales are reported to have dropped, while a sharp rise in the demand for second-hand vehicles has been seen. Buyers are forgoing long waiting lists for new cars and choosing to buy used cars instead. Old Mutual Insure’s spokesperson, Lizo Mnguni told Business Tech that it was particularly cars made in 2019 and 2020 that had seen an increase in demand. The higher demand has not excluded the 2019 – 2020 second-hand cars from the global supply chain issues. Second-hand parts for these cars are also difficult to source and more expensive than before. To read the full Business Tech article, go to https://businesstech.co.za/news/motoring/539072/used-car-prices-in-south-africa-are-soaring-and-its-impacting-your-insurance/ Insurance Premiums Soar As Second-Hand Car Prices Go Up Hard-to-find second-hand car parts, coupled with increased demand for these models, could mean another higher price paid by consumers, their insurance premium rates at renewal. Business Tech spoke to Lizo Mnguni, spokesperson for Old Mutual Insure, who said that […]

The Minister for Transport, Fikile Mbalula has announced that the implementation of South Africa’s Driving Demerit System by The Administrative Adjudication of Road Traffic Offences (Aarto) Act has been delayed. Instead of an initiation date of 1st July 2021, the system will be rolled out in stages. As reported by Business Tech, in an original article posted on 1st July, the rollout stages are as follows: Phase Dates Description Phase 1 1 July 2021 – 30 September 2021 Establishment of 7 Aarto Service Outlets. The start of the processing of Aarto elective options in Issuing Authorities & Aarto Service Outlets. Deepen nationwide Aarto awareness. Phase 2 1 October 2021 – 31 December 2021 Implementation of Aarto in 67 Local & Metros. 18 Aarto Service Outlets will also be established. Aarto adjudication process shall also commence. The Appeals Tribunal will become functional. Phase 3 1 January 2022 – 30 June 2022 Introduction of Aarto in the remaining proclaimed 144 Local Municipal Areas Phase 4 1 July 2022 Introduction of the Points Demerit System on 01 July 2022. Phasing in of the Rehabilitation program. 20 self-service kiosks will also be established. Table courtesy of Business Tech Read the full Business Tech article […]

If you’ve been involved in a car crash, subject to safety and injury being avoided, the inconvenience of a car crash can be one of the most frustrating. Even more so, when your car is written-off by the insurance. Understanding the processes involved can help to minimize frustration and empower your decision-making when dealing with insurance companies and repairers. Barend Smit from Wheels24 reports on what to do when your car is written-off. View Full Article.  >> More on accident damaged vehicles; If you have just been in a car crash and need immediate assistance, visit the Accident SOS page at the SAMBRA site. SA’s Used Car Write-off Register – Have your say. Visit the SA Used Car Write-off Register Facebook group, here >>.

Are you concerned about the lack of information on the status of second-hand cars for sale in the South African market? SAMBRA share your feeling and is calling for a publicly available write-off register. Legal and cost implications are only two of the most talked-about issues relating to the purchasing of a second-hand vehicle which may have been written-off. But what about the safety of motorists, the growing list of unroadworthy and previously stolen vehicles? More about vehicle safety features>> Join the SAMBRA mission to make SA’s Write-off Register public. If you are looking for transparency regarding second-hand cars on the market, we would like to hear from you. Join the Facebook group and make a difference. Join Group>> Auto Report original article – Read Article>>

A fuel levy of R2.07 per litre is being paid by SA motorists, costing an average of R400 per month to have the benefit. Despite this, the fund has been bankrupt for around 25 years. John Maytham, from Cape Talk talks to Professor Hennie Klopper, Emeritus Professor of Private Law at the University of Pretoria, who explains what this fund is about and what it means for citizens. For more informative Consumer articles visit the SAMBRA Members Learning Portal>>  

Bela-Bela’s Santie is no wallflower in the automotive industry Growing up with brothers is where Santie Boshoff from BB Auto Body Rebuilds says her love for cars started. They wouldn’t let her play with their cars so she would build her own. This can-do attitude has held Santie in good stead since she married into the industry and then became an integral part of it when they opened an auto body repair business in Bela-Bela 34 years ago. Boshoff (59) has owned and run BB Auto Body Rebuilds, a member of the South African Motor Body Repairers’ Association ( SAMBRA ) and proud association of the Retail Motor Industry Organisation (RMI), on her own since 2010. She grew up in Bela-Bela and looks back fondly and with gratitude on the early years when her and her late husband opened their shop. “When we first opened, I was secretary, flatter, paint mixer and even estimator. This is how I learned the business, alongside my husband. I was privileged to be skilled by the best – he was one of the first journeymen in training at the Olifantsfontein training centre. “Today, I am in a position to show my colleagues and staff […]

Buying a car, new or secondhand, is a big financial commitment. Buyers want to know they are getting bang for their buck, along with all the things which they most desire in a car. Richard Green, national director of the South African Motor Body Repair Association (SAMBRA), says safety may be a consideration. But industry reports indicate factors like reliability, comfort, manufacturer’s reputation, warranty, fuel efficiency and purchase price all rank more highly than safety features in the South African market. “The truth is, we buy what we can afford. Several motorists can only afford entry level cars which come with basic safety features,” says Green. According to an article by data journalist, Martin Armstrong in Statista’s Global Consumer Survey 2018 (Most important factors when buying a car, statista.com) car buyers in the United States rank safety first. Followed by; fuel efficiency, high quality, good warranty and customer service, suitability for everyday use, high driving comfort, design, low price, spaciousness and whether it is their preferred make. Read more about why cars crumple, here. So what are the critical questions to ask around vehicle safety? Is it right to assume a secondhand car is not as safe as a new […]

Are advanced vehicle safety systems being compromised in bad weather? An article on forbes.com was published subsequent to findings by the AAA that suggest they might be. Advanced Driver Assistance Systems (ADAS) were tested and appear to have underperformed in simulated bad weather tests. According to the AAA, “advanced safety systems are still no substitute for a fully engaged driver”. The AAA in collaboration with the Automobile Club of Southern California’s Automotive Research Center ran tests on key safety systems in four SUVs from the 2020 model year. A Buick Enclave, Hyundai Santa Fe, Toyota RAV4 and Volkswagen Tiguan were used. The ADAS systems were put to the test in simulated rain and other adverse environmental conditions, like bugs and dirt. Cars equipped with forward emergency braking traveling at 25 mph nonetheless collided with a stopped vehicle 17 percent of the time. At 35 mph the vehicles crashed a whopping 33 percent of the time. One could assume there would be even higher percentages of system failures at highway speeds. Closed-circuit Testing Findings During simulated rain tests, the cars with forward emergency braking, travelling at 25 mph (approximately 40 km/h) collided with a stopped vehicle 17% of the time; In […]

This article was written by a Staff Writer at Businesstech.co.za. SAMBRA would like to share it with its members and the general public. See the bottom of the page to find the link to the original article. The Russia-Ukraine war will have a notable impact on South Africa’s car market, but not for some of the obvious reasons you think, say automotive experts at Cars.co.za. At the heart of the problem lies a ‘decidedly unsexy’ automotive part known as the wiring harness, the group said in an analysis this week. “Modern cars contain kilometres of wiring (especially those equipped with a lot of technology). The wiring harness holds and guides the wires to where they need to go. When the rest of the car is stripped away, it looks like the human body’s system of veins or nerves – wiring goes everywhere,” Cars.co.za said. “The problem with the wiring harness is that it is custom-designed for each car model. It needs to twist and turn around each respective car’s tightly-packed components – sometimes with the finest of clearances. The harness for a Volkswagen Tiguan can’t simply be used in a Touareg.” Ukraine manufactures a large portion of Europe’s wiring harnesses and, because of […]

The recent ruling by the National Consumer Tribunal against a Caledon Motor dealer who sold a poorly repaired, probably dangerous to drive, second-hand car to an unsuspecting buyer is an important point in the sale of defective vehicles. Richard Green, national director of the South African Motor Body Repairers’ Association (SAMBRA), an association of the Retail Motor Industry Organisation (RMI), says even though the buyer received a certified guarantee when he bought the car, the Tribunal found that the certificate did not in fact link to the vehicle in question and contained no date, registration number, odometer reading or client name. “This should have been an immediate warning to the buyer at the time of purchase and was a serious omission by the dealership in question.” Green says SAMBRA has been campaigning for over two years now to see that cars that have been severely damaged and subsequently written off by Insurers never find themselves back onto a sales floor. They should be written off as scrap as they are beyond economical repair. He says to the untrained eye these cars may look roadworthy, as was the case in Caledon, but hoist them up and take a closer look and you […]

Unsuspecting car buyers who don’t know what to look for when buying a second-hand car are being duped into buying used cars, which, on the face of it, seemed to be great deals. But after digging a bit deeper the joy is short-lived after they find out that they are stuck with a vehicle with serious underlying problems and should not be on our roads. Richard Green, national director of SAMBRA, has been campaigning hard for the South African Insurance Association (SAIA) to release more information to the market with regard to the status of written-off vehicles. Without a register to refer to, there is no way of stopping these cars from finding themselves back into the system, only to be purchased by an unsuspecting and poorly advised consumer.  Last year SAMBRA commissioned a specialist independent assessor to investigate and assess what is really going on in the market and it looks as if the problem is even bigger and more serious than initially thought. A first time car buyer’s nightmare In the latest example, a Polo Vivo, advertised online and registered as a 2020 model with just over 10 000 km on the clock was purchased for a young […]

Is your second-hand car purchase actually safe to drive? Finding out about the collision history of your vehicle is imperative for your safety and your pocket. Richard Green, National Director of SAMBRA talks to Devi Sankaree Govender (The Devi Show) about the pitfalls of buying a second-hand vehicle without fully understanding its collision history. If you have been affected by any of the topics discussed in this episode get in touch with the SAMBRA team, to share your experience.   

SAMBRA members are always striving for the highest standards. SAMBRA’s accreditation standards are recognized by all major Insurers and are often included in government regulatory documents as the industry standard. Our members pledge to: Perform high-quality repairs Use genuine parts or parts authorized by you or your Insurer Employ qualified personnel Repair effectively rather than replace parts wherever possible Furnish an itemized invoice for services rendered Furnish a comprehensive warranty on all work performed Obtain prior written authorization for all work done, or by other means satisfactory to the customer or their chosen Insurer Exercise all reasonable care of the customer’s property whilst in our possession Communicate effectively with customers during the repair process Ensure that all members comply with the sector regulations and industry standards For quality repairs and the highest industry standards find a SAMBRA Member near you today.

Insurers drag their feet on letting consumers know whether they’re buying previously crashed cars The SA Motor Body Repairers’ Association (Sambra) has stepped up its efforts to help prevent consumers from buying potentially dangerous cars that were previously involved in crashes. After pressure from Sambra for a number of years, the SA Insurance Association (Saia) earlier this year agreed in principle to publish the VIN numbers of all previously insured written-off vehicles on an open website. This so-called Vehicle Salvage Database (VSD) would allow consumers to know if the vehicle they are considering has been in a serious collision. Used-car buyers are not privy to the information like they used to be, and Sambra’s lobbying was prompted by horrific reports of poorly-repaired vehicles being sold to unsuspecting consumers. Saia has subsequently said considerable work is still required to understand and mitigate risks before the database can go live. After its quarterly meeting in March the Saia board said its VSD Task Force still needed to investigate several issues to ensure all risks have been considered and evaluated before the database is made public. Saia CEO Viviene Pearson said the association will engage with affected stakeholders and provide updates on progress, […]

Have you ever wondered how an accident damaged vehicle is repaired? What is the process? Let SAMBRA guide you through the process, every step of the way. Follow the journey of an accident-damaged vehicle to learn where your car is in the repair process. View the process charts below to understand the process of Non-Structural or Structural motor body repairs and the difference between the two. There are a number of complex stages in the repair process of an accident damaged vehicle to bring it back to pre-collision condition. The SAMBRA Workflow Repair process will take you through these stages. From taking your vehicle for a quote, to collecting your repaired vehicle from your SAMBRA accredited member facility.  Using a business accredited by a reputable association such as SAMBRA assures you of good workmanship and recourse in the unlikely event that the job is not completed to acceptable standards.   Accredited businesses will be run by highly-skilled professionals, with excellent service-levels, administrative support and quality parts and repair equipment. Today, more than ever, Sanitisation Protocols have become a high priority in the repair process. SAMBRA members care about the health and wellbeing of their clients. Following strict sanitisation protocols during the repair […]

It is almost time for the sun to set on the year, and for us to welcome in 2022. But before we say ‘adios’ to 2021, let’s take a quick look back! In 2021, we welcomed more than 20,000 new visitors to the various SAMBRA pages and helped more than 12,000 people find an accredited panel beater near them. This year, SAMBRA published and shared over 130 Consumer education articles, Member learning portal guides, COVID-19 updates, Government guidelines, Industry-specific podcasts, videos, jobs, CVs, events and more on our site. Here are some of our favourite articles, and yours by category. Consumer Education How To Open A Panelbeating Business Non-Structural & Structural Repairs – What is the difference? Competition Commission publishes key guidelines on ‘Right to Repair’ Basic quality control inspection at your Panel Beater: What is it? 3 Reasons To Become A SAMBRA Member   Member Learning Portal or News (log in to view this content) Special Offer: Abuntex / Audatex Estimating Systems Competition Commission publishes key guidelines on ‘Right to Repair’ Apprenticeships and Job Seekers Apprenticeships – Kick starting careers Thank you for joining us this year! We look forward to sharing more informative, helpful and entertaining content about […]

Second-hand car buyers are being misled into thinking that they are looking at a car with low mileage. Scammers are using equipment, bought online, to rewind vehicle odometers. With unfortunate buyers discovering issues with their pre-owned car too late down the road. An article published by Wheels24 discusses the potential pitfalls for consumers of a low mileage car scam and what they could do to avoid falling prey to this activity. Find more helpful Consumer Education articles, here.

A technical trainer of twenty-two years, Lee de Sousa started his career as an apprentice at Lindsay Saker. From there, Lee worked for the likes of Audi and Audi & VW when they were one entity. When the two brands were separated, Lee enjoyed various roles within Audi. From being a Motor Mechanic, Foreman, Service Advisor and then a service manager. Eventually, an opportunity within the training division came up where Lee says he discovered his passion. Today, Lee is the academy manager at Motus Technical Academy in Wadeville where four motor vehicle repair trades are offered; Diesel mechanic, Auto electrical, Automotive Body Repair and Spray painting. To start off, what testing does Motus Technical Academy offer? Motus Technical Academy has their accredited trade test (TTC) and they test internal learners, as well as external ones, for Diesel mechanic, Motor mechanic, Motorcycle and Scooter mechanic, Auto-electrical, Automotive Body Repair and Spray Painting. They extend their services to include ARPL (Artisan Recognition of Prior Learning), Learnerships, Skills Program, Short courses and Technical for non-technical. Where can course applicants complete their training with Motus? Motus Technical Academy has four training centres; Wadeville – Diesel Mechanic, Auto electrical, Spray Painting Automotive Body Repair […]

Does it matter what you wash your car with? Absolutely! And it is not only what you use, but how you use it that counts. For many of us, having to hold onto our cars longer, maintaining the sleek outward appearance of our 4-wheel pride and joy is an absolute must. The good news is that frequent washing is in fact the best way to maintain a new-car finish. Here are some definite do’s and don’ts to watch out for from Richard Green, national director of SAMBRA. To keep your car’s paintwork in tip-top condition, DO; Use a dedicated carwash product that is milder and specifically designed for use on automotive paint. Before applying the soap, do rinse all surfaces thoroughly with water to remove loose dirt and debris that could cause scratching. Apply the soap suds with a large, soft natural sponge or a lamb’s-wool mitt. For more stubborn deposits like grease and road tar, you may need a slightly stronger product but still, ensure you are using a non-abrasive cloth. Wash one section at a time and wash and rinse each section before moving on to the next. Remember to work the solution into a lather to provide […]

Have you been told your accident damaged vehicle needs non-structural or structural repairs? Confused by the difference between the two? The SAMBRA team are here to help unravel these terms and help you to understand the repair process.

Ford has announced a huge change in aftermarket sales guidelines in South Africa. Business Tech reported on the changes to the vehicle manufacturers’ service plans that are set to align with the country’s new automotive aftermarket guidelines. The result is an opening up of opportunities for Independent Service Providers (ISP) and allowing consumers the benefit of choice when their car needs to be repaired. Changes taking effect 1st November 2021 From 1st November 2021, Ford’s service plans, previously included as standard on new car sales, would be separated from the vehicle’s purchase price and offered separately to buyers. This result is welcomed after almost a decade of complaints submitted to the Competition Commission. Various industry players and Independent Service Providers have been citing ‘exclusionary conduct at all levels of the automotive aftermarket supply chain’. And finally, change has come. We have been working to implement the systems and processes necessary to unbundle the Ford Protect service plans,” Neale Hill, president of the Ford Motor Company Africa   Ford Customers to Pay Attention to Guidelines While this change in Ford’s sales plan is a positive result, the car giant encourages its customers to understand the guidelines of this rule change. For […]

Have you been in a car accident and wondered what to do next? Many drivers on South African roads have found themselves in this difficult position. The South African Motor Body Repairers’ Association (SAMBRA) have developed the Accident SOS guide, that will assist you in the unfortunate instance that you are involved in a motor collision in the future. Knowing what to do next will help you not only to manage this stressful situation but help you to take back the control that you may feel you have lost as a result of the accident. Here are 3  easy steps to follow. Step 1 – Check Stop your vehicle (if possible), switch on your hazards and check the road and your immediate surroundings.  Check if anyone was injured. If injuries occurred, do not move any vehicles or provide first-aid or medical assistance unless you are trained to do so. As safely as possible, take as many photos as you can – from different angles – of the original accident scene, before moving any cars. Wait until the authorities arrive to take charge of the situation. Step 2 – Call In case of injury, call the National Emergency Number: 112 from your mobile phone (10177 from a […]

What is more important to you when purchasing a new car – vehicle safety or affordability? These two issues prove to be tough competitors for the attention of the prospective South African car buyer. Especially, in the current economic climate. In an opinion piece published by Robin Classen of Wheels24 price and safety are weighed up against each other. Let us know in the comments what is more important to you as a car buyer. Safety or Affordability? You can learn about SAMBRA’s push for a publicly available Write-off Register and the danger of driving previously written-off vehicles. here. Write-off Register >>

At the end of 2019, Richard Green, national director of SAMBRA, was lobbying hard for the inclusion of qualifying accredited MBR businesses onto OEM approval programmes as well as insurer supplier listings. Fast forward two years and that situation has dramatically improved. With all but one of the larger OEMs having opened up their panels to accredited motor body repairers. Green says this is finally providing a much fairer, unrestricted and competitive business environment in the MBR sector. Not only helping to grow small businesses but also stimulating much-needed employment in the sector. SAMBRA meets car manufacturers In late 2019, SAMBRA executives first met with the majority of South African-based vehicle manufacturers and importers (OEM) to discuss and debate the subject and the best way forward. “One of SAMBRA’s key strategic objectives at the time was to ensure within the quickest possible time frame that OEMs opened their approval programs to any SAMBRA member who was willing to invest in their business and was in a position to meet the OEMs application criteria,” he explains. Prior to that meeting, with the exclusion of VWSA, which has always had an open programme, there were many OEMs that still had a policy […]

As South Africans start gearing up for the holiday season, they are being warned to take heed of criminals targeting drivers and their vehicles. Crime statistics for Q2 2021/2022 published by the South African Police Service (SAPS) Police Minister, Beke Cele reports that while South Africa is still in a state of emergency, the upward trend in carjackings and related vehicle crime is still on the rise. In Q1 2021/2022, the South African Police Service (SAPS) compared the crime data to 2019, considered a ‘normal period’, instead of 2020 in consideration of the Covid-19 pandemic and lockdown. Business Tech quoted Mr Cele as saying, “We cannot compare the same period of this year and last year, due to the skewed and abnormal crime trends, caused by the different levels of lockdown, if we are to understand this crime picture that we are presenting to you today”. In Q1 an increase in aggravated robberies, such as carjacking, was reported to have increased by 92.2% compared to Q1 2019. By comparison, carjacking increased by 13.1% compared to Q1 2020. In Q2, a 3.5% increase has been reported. It is noted that there is a direct correlation between the level of crime and […]

Times Live has reported (24th February 2022) that the The South African Insurance Association (SAIA) has agreed to make its vehicle salvage database (VSD) public after lobbying by the South African Motor Body Repairers’ Association (SAMBRA). The VIN numbers of all previously insured written-off vehicles will be published on an open website for consumers to use. SAMBRA has pursued this matter to stop the practice of written-off cars being rebuilt and put back into circulation by unscrupulous repairers, to be purchased by unsuspecting consumers. The insurance industry has now agreed in principle to make its VSD public, backed by a comprehensive communication programme to make consumers aware of the site. Originally, SAIA opposed making the VSD public, reasoning that it would contravene the Protection of Personal Information Act (POPIA). It said that “the VSD was created to combat crime, and if it were made public, criminals would have access to it, which could see a dramatic increase in false financing and insurance of cloned vehicles”. SAIA now appear to have made a turnaround, and have agreed in principle to make public the VSD. This reportedly came about after meeting with the Retail Motor Industry Organisation (RMI) and various other relevant […]

When buying a second-hand car, there are many things to think about. Vehicle safety and maintenance records, mileage, even spare keys! To find out what questions you should be asking, check out our article ‘What to ask when buying a second-hand car?’. View article>> A spare key? What’s the point? In an article published by Times Live, they discuss the importance of this tiny metal essential. The cost of replacing modern vehicle keys can cost upwards of R1800 even before the reprogramming of the vehicles computer system and time off the road have been calculated. A potentially costly exercise could be avoided during the second-hand car buying process by insisting that a spare key is included in the purchase. To read the full article, click here>>

‘Beauty is skin deep’. This quote is truly appropriate when referring to second-hand vehicles. Have you bought a used vehicle before and been surprised to find issues relating to its history after you’ve taken it home? While the purchase of a second-hand car can be exciting and economically practical, the importance of knowing whether the vehicle is reliable or was previously involved in a serious accident are also hugely important considerations. Badly damaged cars that are repaired and put back on the road sometimes undergo questionable repair jobs. With the severity of the damage often unknown to second-hand buyers. These issues are especially a concern in terms of safety and roadworthiness of a vehicle. Richard Green, National Director of SAMBRA discusses these issues and outlines the problem second-hand car buyers face in South Africa including the lack of historical information available to buyers. Find more consumer advice and information, including the Motor Body Repairer Workflow charts. Learn what non-structural and structural repairers do when your vehicle is being serviced. Read the full SAMBRA release below; Buying a second-hand car can be an exciting purchase and a good economical decision provided there are no unexpected surprises.  Typically, the reliability of a […]

Refilwe Moloto speaks to Richard Green, National Director of SAMBRA about the urgent need for more transparency from the insurance sector.

Opening a shop in the motor body repair business requires much consideration. Potential business owners should compare the risks verse the rewards. Here’s how to do it.

For some time now the South African Motor Body Repairers’ Association (SAMBRA), whose members are responsible for repairing over 80% of all insured repair claims in the country, has been advocating for insurer panels to open up as per the Guidelines to Competition in the South African Automotive Aftermarket (“the Guidelines”). For Competition Commission news and updates, keep checking the SAMBRA homepage. The Need for Transparency Is Being Overlooked While it appears that consensus is being made at the industry level an unexpected gremlin in the insurance chain is now surfacing. Taking the form of the vast network of insurance intermediaries. Richard Green, the national director of SAMBRA has said, ‘It seems that certain intermediaries are not conforming to the overriding Insurer SLA’s agreed.” “It really is time to stop playing games and open the market to any and all qualifying service providers in the Motor Body Repair Industry.” In spite of the very clear recommendation and instruction to ‘increase transparency and facilitate consumer choice on the service, maintenance and repairs of Motor Vehicles’, Green says certain brokers within the insurance intermediary ‘system’ still manage to restrict the distribution of work by having their own limited panels. Some Intermediary Insurers […]

SAMBRA is a professional association of motor body repairers in South Africa. Accredited members repair over 80% of all insured motor vehicle accident repair claims in South Africa. The variety of manufacturer approvals that many of our members have attained is proof of the superior standards that we uphold in the panel beating industry. We take pride in the quality workmanship offered by our members. So, why else should you consider joining SAMBRA as a member? 1. EXCLUSIVE BUSINESS TOOLS Downloads, industry documents and more are available for SAMBRA accredited members. Gain access to valuable industry information, and the support of an area manager should you ever have industry-related questions. Each member has their own dedicated Business Listing page on the SAMBRA website, which can be managed from the exclusive Members Portal. Each listing can be personalised. Members can add photographs and information and share their listing on social media platforms, to help promote their business. 2. POSITIVE PUBLIC AWARENESS SAMBRA members are seen by the public to be more reliable and trustworthy and are known for the highest quality workmanship. This way the SAMBRA brand attracts work for your business. 3. A SUPPORTIVE COMMUNITY Regional representatives, industry professionals and members contribute towards a supportive, well-informed and […]

The South African Motor Body Repairers’ Association (SAMBRA), an association of the Retail Motor Industry Organisation (RMI), representing almost 1 000 motor body repair businesses across South Africa and accounting for over 80% of all insured repair claims in the country, has issued an urgent alert to motorists that damage repairs may be delayed due to the current acute shortage of motor body repair components. Richard Green, national director of SAMBRA, says they have received notifications from several Original Equipment Manufacturers (OEMs) advising that these supply constraints will continue for many months to come.  SAMBRA Members Strive to keep clients accurately informed Green has assured motorists that SAMBRA members will do everything in their power to inform clients accurately when dealing with authorised repairs on the state and timing of the repair required. “The situation is however totally out of our control.  The supply constraints have affected the production of alternative parts in the same manner and we are finding that there has been a knock-on effect on the quality of available alternative parts,” he says. Green says the further dramatic increases in the cost of international cargo container logistics that increased 4-fold over the last 12 months, have exacerbated […]

Do we want our car to crumple in a collision? Are we safer? Find out what happens to your car at the moment of collision and how car manufacturers are striving to keep passengers safe.

Fresh from school to boss lady Thembi Sithole’s journey in the motor body repair industry is the quintessential success story. She started at the bottom fresh out of school, cleaning cars and doing plastic bumper repairs then progressed to receptionist and administrative assistant. Fast forward three decades and this 54-year-old farm girl from Ladysmith is the proud owner of her own auto body repair shop in Randburg, G& T Autobody; owns a 30% stake in the business she worked at previously as an office manager, is looking to buy a second business and is a proud accredited member of the South African Motor Body Repairers’ Association (SAMBRA). “Family and friends still can’t digest what I do for a living. My female friends think panel beating must be a boring and dirty job. I just smile. I love my job and have proven women are capable of anything they set their minds to,” Thembi says. She explains that she received many compliments from customers when she began answering the phone and taking on admin roles. Some even asked if she was one of the owners of the business. “This recognition pushed me to explore the possibility of actually opening my own […]

Richard Green, National Director of SAMBRA talks to Thabiso TT Tema from Power 98.7 about incidents where buyers are unknowingly purchasing very poorly repaired, previously written-off vehicles, seen as uneconomical to repair by insurers. They discuss the risks involved for second-hand car buyers, such as serious accidents and the way forward through the creation of and access to the general public of the Vehicle Salvage Database (VSD).

Finding an accredited motor body repairer has never been easier. Use our map to find an approved panel beater, refinish, alignment or valet specialist near you. In under 15 seconds, you should be able to find a list of accredited panel beaters near you. Remember to allow sambra.biz to access your location during your search. What can you search for? Location. Choose the province you are in and set a kilometre radius around your current location to find a repairer nearest to you Car Make or Manufacturer. In the ‘Category’ field, choose either the name of the Car Manufacturer eg. VW, Audi, BMW, Mazda etc. or select the type of repair you need ie. Non-Structural or Structural. Not sure what type of repair you need, view our guide here Specific Keywords. If you know the name of the repairer, but just need contact or location details, enter the repairers’ name in the keyword field

Lee de Sousa is back from Motus Technical Academy to talk to us about apprenticeships, trade qualification testing and why a career in the automotive industry is a great choice! A technical trainer of twenty-two years, Lee de Sousa started his career as an apprentice at Lindsay Saker. From there, Lee worked for the likes of Audi and Audi & VW when they were one entity. When the two brands were separated, Lee enjoyed various roles within Audi. From being a Motor Mechanic, Foreman, Service Advisor and then a service manager. Eventually, an opportunity within the training division came up where Lee says he discovered his passion. In Part 2, we are talking more about the Learner experience. Check out Part 1 of this conversation, here. Firstly, can you remind us which trades are offered at the Motus Technical Academy? We offer seven trades and do trade testing on all of them. They are; Automotive body repair Automotive spray painter Diesel mechanic Motor mechanic Automotive electrician Motorcycle and Scooter mechanic VDQ( vehicle damage quantifier ) How many students do you currently have? In automotive body repair there are 89 [students], and in spray painting, 104 (of which, around 20 to […]

Understanding your car insurance policy will go a long way to ensuring you are not faced with a rejected claim and having to pay out for your car repair costs.

The 2022 Consumer Electronics Show in Las Vegas, Nevada was awash with excitement after BMW unveiled its colour-changing concept car known as the “iX Flow featuring E-Ink.” At “the touch of a button” the driver can instantly change the colour of the car. Not only the car panels but the e-Ink panel technology found in Amazon’s Kindle, changes the colour of the wheels too. The company cites the benefits of the Flow technology, other than being able to match your car to your shoes ie. personalisation, the driver will have access to in-depth vehicle information such as battery life, and enjoy thermal adjustments to respond to the sun. BMW have yet to announce when this colour-changing technology will be available to the consumer, but the rollout of their first all-electric SUV, the iX is scheduled to begin arriving for pre-order customers from March.  The iX claims to offer 480 km plus of range, 500 horsepower, and a 0-100 km/h time in under five seconds. With the company claiming to be bringing “personalisation to unforeseen levels”, it seems consumers looking for a more customisable driving experience have a lot to look forward to. Watch the full BMW presentation here. Article references: […]

The recent looting in parts of the country, as well as strike action and protesting in others, have left many business owners and employees unable to open businesses or get to work and uncertain as to their rights and responsibilities during riots and looting. If you are unsure what the law says in cases such as these where your business or ability to get to work is disrupted, this Business Tech article lays out worker and employee rights during riots and looting and where the law stands. Find more articles like this one by logging into the Members Portal, here.  

Listen to Richard Green talk to SAfm about dropping the barriers to growth for small business in the motoring sector.

SAMBRA has been campaigning hard over the last four years for the South African Insurance Association (SAIA) to release more information to the market with regard to the status of written-off vehicles. Richard Green, National Director of SAMBRA says that without a register to refer to, there is no way of stopping these cars from going back into the system, only to be purchased by an unsuspecting and poorly advised consumer. This intense lobbying advocating for more transparency, has finally paid off with the Insurance industry agreeing to accept the principle that the purchaser of a second hand vehicles has the right to know if the vehicle they are considering purchasing has been in a serious collision and has been written off before. What Is To Come According to Green this will result in the VIN numbers of all previously insured written off vehicles being published on an open website providing purchasers of second hand vehicles and franchised dealers the opportunity to make informed decisions. The Terms The SAIA VSD (vehicle salvage database) task team met in February in Johannesburg and agreed in-principle to the following terms: ・All code 2, 3, 3A and 4 written off vehicles will be published […]

Short-term insurer, Santam, has won the prestigious SA Motor Body Repairers’ Association (SAMBRA), Insurer of the Year award for the third consecutive year. Volkswagen received the top honours for all-round best OEM, RM took all three awards in the Paint Supplier category, scooping the Overall Service Excellence award in this category. For the first time Snap-On scooped Overall Service Excellence in the Equipment Suppliers category as well as Best Product Support. The 2019 winner, Bosch, scooped Best Training in the category. The award ceremony, which this year was jointly hosted by SAMBRA and Lightstone, took place in Johannesburg on 19 May at Emperors Palace honouring top vehicle insurers and OEMs, as well as paint and equipment suppliers, for excellence in service provision to SAMBRA members. SAMBRA, a proud association of the Retail Motor Industry Organisation (RMI), represents the majority of motor body repairers in the country. SAMBRA focuses on creating and maintaining industry sustainability and development and the annual awards are one of its flagship projects. “The annual SAMBRA Survey upon which these awards are based, was inaugurated in 2011 and each year since has monitored the business relationship between the insurance and motor body repair industry. It was subsequently […]

If you are wondering ‘What is ‘Active Safety‘ and ‘what does it have to do with me?‘ then we are here to help! Active safety in a vehicle refers to electronic systems that have been put in place to reduce the severity of motor accidents, or even avoid them entirely Is Active Safety electrical? The term refers to electronic systems which are put in place to manage steering, braking and propulsion. What is the difference between Active and Passive safety? Passive safety features refer to those that activate at the time an accident occurs. They lessen injury to the driver and passengers and include seat belts and airbags. Structural improvements such as crumple zones absorb the energy of a crash are also considered a passive safety feature. Read more about crumple zones >> How does it work? Radar, cameras and ultrasonic sensors perceive the surrounding world. These sensors interpret surrounding information and act as another set of eyes for the driver and can respond if needed. What are the benefits of Active Safety? Built-in, simple warning systems, such as forward-collision warnings, are not only seen to be cost-effective safety solutions but they can reduce rear-end collisions by up to 50%. To […]

Over the last four years SAMBRA has applied substantial resources to ensure that members of the public, used car dealers, banks and others involved in the purchase and sale of used vehicles can protect themselves against the purchase of a previously written off vehicle. Richard Green, national director of the South African Motor Body Repairers’ Association (SAMBRA), a proud association of the Retail Motor Industry Organisation (RMI), says since the South African Insurance Association (SAIA) and the Insurance Crime Bureau (ICB) have eventually agreed to publish the VIN numbers of all previously written-off vehicles on a Write-Off Register or Vehicle Salvage Database as it is known in the industry, we are now moving forward with a Vehicle Write-Off Conference on the 19 May at Emperors Palace for all interested parties. “It is very important we maintain the momentum to urgently provide consumers with the information necessary to protect them against the purchase of one of these vehicles. This has come into sharp focus with water damaged vehicles, as a result of the recent flooding in certain parts of South Africa, possibly finding their way into the used market as Code 2 vehicles after having been “written-off” by an insurer”,” he […]

6 ways to protect your car’s paintwork.

With the announcement that the South African Insurance Association (SAIA) will formally open its Vehicle Salvage Database (VSD) to the public, there will be fewer written-off vehicles finding their way back into the market and being bought by unsuspecting consumers. The Retail Motor Industry Organisation (RMI), welcomed the recent announcement by SAIA confirming it will formally open its Vehicle Salvage Database (VSD) to the public. Jakkie Olivier, Chief Executive Officer of the RMI, says the announcement follows four years of intense lobbying by the South African Motor Body Repairers’ Association (SAMBRA), a proud association of the RMI, for the South African Insurance Association (SAIA) to release more information to the market with regard to the status of written-OH vehicles. “We know that without a register to refer to, which importantly also includes written off code 2 (second hand) Vin numbers, there is no way of stopping these previously written off cars from finding themselves back into the system,” Olivier said. He agreed with SAIA that there were still important discussions to be held. He did however stress the urgency of the process. “Every day lost in discussion is one in which a potential life-threatening vehicle is making its way back […]

Motorists have seen positive steps forward after the Competition Commission ruled in their favour to choose their own independent service or repair providers without the loss of warranties.

South Africa’s Fuel Retailers Association have proposed scrapping the country’s controversial Road Accident Fund (RAF) in favour of a mandatory insurance scheme. Business Tech reported that the proposal was to introduce mandatory driving insurance in South Africa – and knock more than R2 off the petrol price.

An ever-growing number of drivers on South African roads are uninsured. With the liabilities of the Road Accident Fund forecast to exceed R600 billion by 2022/23, Finance Minister, Tito Mboweni, has suggested that compulsory third-party insurance could present a solution.  Read the full IOl article by Jason Woosey here.

By asking a couple of important questions you can ensure that your used car dream doesn’t become an expensive nightmare. There are also a few things that you can investigate and get inspected before buying a used car to give you peace of mind. Don’t be afraid to Ask This Can the vehicle be legally bought or does the seller have the right to sell the car? Is the vehicle service history logbook available and services book stamped up to date? Is the seller the registered keeper and provide proof thereof? Does the vehicle have unpaid finance? How many previous owners did the car have? Has the car been in a serious accident and or written off? What code is the vehicle? Note code 3 vehicles are code 1 or code 2 vehicles that have been involved in an accident and according to the insurer, is so badly damaged that it is not worth repairing. Is everything in good working order? Can the car be inspected by a mechanic and motor body repairer of my choice? Can I take it for a test drive? Is there a second-hand warranty on this vehicle? Are there any defects, has the model of […]

Ashley Roos, from Women Torque takes us through Basic Quality Control at an auto body repairer, or panel beater. The Quality Control stage happens after all repairs have been completed. This process, undertaken by the quality control manager involves checks of the vehicle to determine whether the vehicle and the completed works meet all the standard requirements of AA and SAMBRA. Find out what the basic quality control inspection process includes and what happens if the vehicle does not pass this inspection. Read the full article. Read Article More about the auto body repair processes   To understand the Panel Shop Processes in more detail and what to do if you’ve been in an accident, check out these two articles: sambra.biz/panel-shop-processes-a-step-by-step-guide sambra.biz/what-to-do-when-your-car-is-written-off-after-a-crash