Company Overview
Auto Magic Mustang is a 51% Black Woman-Owned Level 2 BBEEE registered company and an approved SAMBRA and RMI Structural Repairer. The property contains a workshop area of approximately 1400 square meters with upstairs offices and a reception area.
- The business was originally established by Marius Steenkamp and his son, Marco Steenkamp in 2008 and together they built a solid foundation as Auto Body repairers over the years.
- In 2015 Marco obtained sole ownership of Mustang Auto Body Specialists.
- In 2017 Marco is appointed as Director with 49% shares and Reusheka Ramdath 51% shares.
- With effect from 1 October 2020, Mustang Auto Body specialists (Pty) Ltd joined Auto Magic as a Franchise trading as Auto Magic Mustang.
Vision and Mission
- The mission of Auto Magic Mustang is to provide high quality, convenient and comprehensive auto body repairs at an affordable cost.
- The focal point of our business is trust and a high level of quality of service.
- It is the goal of our business to have 100% customer satisfaction in respect of approach-ability, quality and time of completion.
- We aspire to gain the required knowledge in terms of technological developments within the Auto Body repair industry so that we are able to exceed our client’s expectations and as a result, obtain a competitive advantage in the industry.
Objectives
As owners and managers of the business we have set out the following objectives:
- Approvals from more insurance panels.
- Obtain approvals from factory brands so that we are able to reach our potential in respect of growing our customer base.
- Develop and implement a program of superior customer service through the evaluation of each individual customer’s experience. In so doing identifying those areas which need improvement and those where we have reached customers’ expectations.
