Hollard Insure: Supporting you through COVID-19

Hollard Insure: Supporting you through COVID-19

Hollard Insure: Supporting you through COVID-19
COVID-19 Homepage - News Members Only News

A message from Hollard

As we navigate the COVID-19 crisis, we remain calm and focused on delivering on our vision to become the country’s favourite Insurer.

Understanding how critical you are in fulfilling our obligations to our customers, we recognise that we also have a responsibility to support you, our partner, during this time.

Internally, we have activated our business continuity plans in order to ensure continued service excellence to you, our valued partner, and, ultimately, our customers.

We are refining our ways of work, which include working from home, and throughout this we will keep our communication channels open. We are available on email, landlines and mobile phones, and we have access to virtual meeting technology to engage, support and deliver during this most unexpected moment in time.

Furthermore, as part of our Better Futures business purpose, we realise that the biggest risk to the survival of small businesses is cash flow constraints. Under these circumstances the risk is often amplified, which is why we are rethinking our current ways of work.

As part of our commitment to ensuring that we play our part in keeping the economy stimulated, we have implemented swift payment options for our suppliers to avoid cash flow risks that will eventually result in delayed repairs, unsatisfied customers and potential business failure.

To this end, all supplier payments outstanding for longer than 14 days (from receipt of invoice) can be directed to covidclaimsupport@hollard.co.za, which will act as a central box for follow-ups and expediting payments. We are working very closely with our mandated brokers to implement the same strategy within their businesses.

Please be assured and confident that:

  1. We are here to support, enable, communicate and help. We’re all in this together.
  2. We are working with our internal teams and stakeholders around the clock to maintain service levels agreed upon with you.
  3. We remain committed to sustaining and supporting you. As many businesses are challenged by the current economic climate and impact of COVID-19, we will continuously think about creative ways to avoid any blockages in our processes, continue the flow of work, ensure quick settlement of invoices, etc.

Note that your relationship managers remain fully available to you during this period. For Non – Motor, Malcolm Schnaid (malcolms@hollard.co.za), Tiro Tlhwaele (TiroT@hollard.co.za) and Pumla Mazamisa (pumla@hollard.co.za). For all  Motor queries, Malcolm Rajah (MalcolmR@hollard.co.za), Suren Ramsammy (surenr@hollard.co.za) and Unathi  Rulashe (unathir@hollard.co.za).

During these tough times we need to work together and make every effort to maintain normal business operations. We thank you in advance for your continued support and commitment to achieving our goal of maintaining normal business practices and continuing to deliver exceptional customer experience.