We would like to address a critical matter regarding delays in processing invoice payments by Santam, specifically attributed to integration issues within the Audatex system, impacting the AudaInvoice system.
Santam has expressed a commitment to resolving this issue promptly and has requested an opportunity to conduct a comprehensive investigation, given the involvement of various stakeholders.
To streamline communication and expedite resolutions, Santam emphasizes the importance of MBRs contacting Teboho Ntsane, Sourcing Specialist for MBR and HV Repairs, at teboho.ntsane@santam.co.za or T: +27 21 915 7325 as the primary point of reference for any issues experienced. This direct communication channel will enable Santam to address concerns proactively and promptly, avoiding further delays.
Alternatively, you can contact your local SAMBRA Area Representative:
Western Cape – Shaun Isaacs
Email: shaun.isaacs@rmi.org.za
Phone: 079 871 8339
Eastern Cape – Abie Kriek
Email: abie.kriek@rmi.org.za
Phone: 081 036 8954
KwaZulu-Natal – Kevin Abrahams
Email: kevin.abrahams@rmi.org.za
Phone: 072 437 0872
Free State – Abie Kriek
Email: abie.kriek@rmi.org.za
Phone: 081 036 8954
Gauteng – Khulukazi Marambana
Email: khulukazi.marambana@rmi.org.za
Phone: 067 127 7153
Northern Regions: Nokuthuta Shabalala
Email: nokuthutha.shabalala@rmi.org.za
Phone: 078 905 6966
Your understanding and cooperation during this period are highly valued.
Rest assured that Santam is diligently working to resolve these integration issues, and updates will be provided as they become available.
