Santam delays in invoice payments due to AudaInvoice integration issues 24 January 2024

Santam delays in invoice payments due to AudaInvoice integration issues 24 January 2024
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We would like to address a critical matter regarding delays in processing invoice payments by Santam, specifically attributed to integration issues within the Audatex system, impacting the AudaInvoice system.

Santam has expressed a commitment to resolving this issue promptly and has requested an opportunity to conduct a comprehensive investigation, given the involvement of various stakeholders.

To streamline communication and expedite resolutions, Santam emphasizes the importance of MBRs contacting Teboho Ntsane, Sourcing Specialist for MBR and HV Repairs, at teboho.ntsane@santam.co.za or T: +27 21 915 7325 as the primary point of reference for any issues experienced. This direct communication channel will enable Santam to address concerns proactively and promptly, avoiding further delays.

Alternatively, you can contact your local SAMBRA Area Representative:

Western Cape – Shaun Isaacs

Email: shaun.isaacs@rmi.org.za
Phone: 079 871 8339

Eastern Cape – Abie Kriek

Email: abie.kriek@rmi.org.za
Phone: 081 036 8954

KwaZulu-Natal – Kevin Abrahams

Email: kevin.abrahams@rmi.org.za
Phone: 072 437 0872

Free State – Abie Kriek

Email: abie.kriek@rmi.org.za
Phone: 081 036 8954

Gauteng – Khulukazi Marambana

Email: khulukazi.marambana@rmi.org.za
Phone: 067 127 7153

Northern Regions: Nokuthuta Shabalala

Email: nokuthutha.shabalala@rmi.org.za
Phone: 078 905 6966

Your understanding and cooperation during this period are highly valued.

Rest assured that Santam is diligently working to resolve these integration issues, and updates will be provided as they become available.